Air Conditioner Upgrade - They Told Me NOT to Put in a Heat Pump
Last fall, Jason from Button's told me heat pumps were not suitable for Canada and I should install one of their DAIKIN AC units. We discussed it at length. Now they sell them - hmmm
- Approximate cost of services:
- $4,800.00
- Company Response
Hi Rob,
First of all, we did appreciate you awarding Button’s Heating and Air-Conditioning your business.
As an award-winning, family-owed and operated HVAC company in operation since 1977, customer service is what we really strive for.
Jason has been in the industry for decades and has been with Button’s Heating for just over a year…and we are incredibly fortune to have him on our team. Not once, until now, have we ever heard a bad word about Jason. In fact, we hear nothing but enthusiastic praise and gratitude from our clients with regards to the level of knowledge and customer service Jason brings to the table.
Please know that the rebates for heat pumps are very new. The were not available at the time when you were in a position to replace your air-conditioner. The cost difference between air-conditioners is very significant. It is only with these brand-new rebates that homeowners are having heat pumps installed to replace their air-conditioners. Homeowners who ask about heat pumps and are presented with a proposal to spend approximately $3,000 - $5,000 more for a heat pump without the rebates in play, all decline and simply replace their existing air-conditioner with a new air-conditioner. Our climate and use of heat pump really only make sense with the new rebates.
In closing, I hope that the above makes sense to you Rob. The last thing we at Button’s Heating and Air-Conditioning want are unhappy clients. It really would upset us more than the client.
Nigel Charlton,
Sales Manager,
Button’s Heating and Air-Conditioning