Brothers Plumbing Ltd

Plumbing
Toronto ON M6N 2Y8
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Plumbing
Brothers Plumbing Ltd
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72%

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Reviews by rating (past 12 months)

Reviews for Brothers Plumbing Ltd

Average customer rating:
8.1 10 (202 reviews)

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Jonathan in Trenton
Jonathan in Trenton
1 review Toronto, ON
10/10

Outdoor faucet replacement

Brother plumbing was a pleasure to deal with. I called on Monday morning and they were out the next day first thing. They carefully explained my options, gave me prices and explained how long it would take. They completed the job quickly and we settled up quickly. I was incredibly impressed and will happily use them again and highly recommend.

Approximate cost of services:
$400.00
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Company Response

Thank you for your review. We are pleased that you were happy with the service provided. Your feedback is important to us. It helps us to maintain and improve our service standards. Thanks again.

Private User
Private User
Private User reviews Toronto, ON
10/10

no water to home

Jimmy was really terrific. He diagnosed the issue quickly and repaired the problem. Jimmy is knowledgeable and courteous. A very pleasant experience all around. I would highly recommend Jimmy and Brothers Plumbing!

Approximate cost of services:
$700.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your review. Very happy to hear you were pleased with our service. Your feedback is important to us. Thanks again.

Isaac
Isaac
0 reviews Toronto, ON
10/10

Plumbing

Jimmy from Brothers Plumbing did a great job. He was prompt, courteous, and did excellent work. I will definitely use him again for my future plumbing needs. Thank you :)

Approximate cost of services:
$500.00
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Company Response

Thank you for your review. Your feedback is very important to us and helps us improve our service. Happy to see that you were pleased with our service. Thanks again for your kind words.

Vlad from Toronto
Vlad from Toronto
1 review Toronto, ON
10/10

excellent service

I had various jobs that needed to get done, and Jimmy came to my house and was a super friendly guy who even gave a discount when one of the jobs was not as serious as he originally estimated. I highly recommend Brother Plumbing and Jimmy.

Approximate cost of services:
$850.00
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Company Response

Thank you for your review. We are happy to hear you were pleased with our service. We will pass on your good words. Thanks again for your feedback.

Private User
Private User
Private User reviews Toronto, ON
10/10

Water Shutoff Repairs

I needed to have the outside hose bib shut offs replaced at my 98 year old mother’s house. I live two hours away. Brothers had previously replaced a toilet and sink tap. It was easy to arrange the appointment. They came within two days. Tony called in the morning to coordinate timing with the Personal Care Worker and clarify the work needed. He arrived as planned. Kept me informed of what needed to be done. Did extra work to access the valve in a cupboard. Finished the work as requested. It was great to get it done so quickly before the weather got cold. As a senior, my mother received a discount.

Approximate cost of services:
$1,000.00
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Company Response

Thank you for your review. We try to make the service process as simple and easy as possible. Our customers like the convenience, as was the case this time. Thanks again for your feedback.

Ella in Toronto
Ella in Toronto
0 reviews Toronto, ON
10/10

Replaced compressor in shower faucet

Our issue arose at night. When I called, the technician helped us trouble shoot the problem over the phone. When he came the next day to replace the necessary part, Jimmy was really helpful, he explained what the problem was, how he would fix it and was upfront about cost. Really fast and friendly service, would definitely use again!

Approximate cost of services:
$310.00
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Company Response

Thank you for your review. We try our best to service our customers in a timely fashion and we are grateful that you were patient enough to wait for us to come out the next day. We are also pleased that you were happy with our service. Thanks again for your kind words.

SCB in Etobicoke
SCB in Etobicoke
5 reviews Toronto, ON
0/10

Do not hire this company! Brothers does not honor their warranty! Does shoddy work.

Do not give your business to this company. we had waterproofing done on our basement 10 years ago. A 25 year WARRANTY was the guarantee with this work. Very sloppy job, Took months of going back and forth to get the work done, kept pointing out installation issues with no response, head office was no help. Very poor salesmanship and installation. We had a flood in our basement due to failure of this waterproofing causing 100,000 of damage. Brothers would not honors their warranty but did offer to come in and do more work. They do not tell the truth and are very disreputable company.

Approximate cost of services:
$19,000.00
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Company Response

We tried to work something out but the customer didn't want to deal with us. We waterproofed 3 sides of a bungalow and overlapped the new addition at the back by approx. 3-4 feet on both sides. Over 10 years later we were called because of a drain back up. We found ground water in the Backwater Valve box, which drained after opening the clean-out. We also found water was backing up out of 2 floor drains. The floor drains had construction debris in them causing the back up. Recommendations were made to fix the issues. We did not see any indication of a waterproofing problem. Two weeks later we were called back as water was found near back wall of original building and cracks were found in the new foundation walls of the addition caused by settling. We recommended to waterproof the perimeter of the new addition. The customer didn't want to deal with us and contracted another company. The other company extended the overlap we did by approx. 10-12 feet at a high cost, almost as much as we had quoted for the whole perimeter. Not a solution we recommend as water could still find its way inside. In the end the customer didn't want to take our advise or have us do any work. They had lost faith or had been persuaded by the other company not to deal with us. We will learn from this and improve our communications with our customers going forward.

Klever
Klever
0 reviews Toronto, ON
9/10

Waterproofing/backwater valve

I called Brothers Plumbing regarding a leaky basement as well as a backwater valve and a couple of other services. Tony came over and explained in detail what needed to be done. He also gave me a reasonable estimate on the spot. There were no surprise costs that I needed to worry about. Tony and his crew were friendly, patient and very willing to address all my questions and concerns. In the end I paid the amount quoted and nothing more. He even provided me with the necessay paper work to sumbmit to the city for the rebate. I would definetly hire thei services again.

Approximate cost of services:
$14,000.00
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Company Response

Thank you for your review. We try to keep our contracts as detailed as possible so that there will be no surprises. Happy that we able to service you at the rate you were given. Thank you for your feedback as it helps us to improve our customer service. Thanks again.

Private User
Private User
Private User reviews Toronto, ON
10/10

Plumbing service in our house. Very professional

We had a basic issue with our kitchen sink. It was leaking so we decided to call Brothers Plumbing to diagnose the issue. Technician was extremely professional and he was able to diagnose the problem right away. He completed the repair in less than one hour. Thank you again!

Approximate cost of services:
$280.00
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Company Response

Thank you for your review. Happy to hear that everything went well. Your feedback is very important to us as it helps improve our service. Thanks again for your kind words.

Private User
Private User
Private User reviews Toronto, ON
9/10

Main Drain clean out success

Main Drain Clean out. Trap blocked. 100 yr old pipes.
They came, provided initial diagnostic, listened to my explanation of issue. Provided options and prices up front. Also provided risks and probability of success.
Since I had already been using snakes to try and clear prior, their assessment made sense.
Tried option 1 with the snake and by luck it went to the street direction and worked! Drain cleared.
Pricing was as quoted.

Approximate cost of services:
$300.00
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Company Response

Thank you for your review. We try to explain the situation to our customers and give them options so that they can make decisions that are right for them. We are happy that this was done to your satisfaction. Thanks again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brothers Plumbing Ltd

Brothers Plumbing- Plumbing Contractors You Can Trust Since 1963, Brothers Plumbing has been a reliable one-stop source for a complete range of services to both residential and commercial customers. Nothing beats experience. With great rates and a consistent record of performance for over 40 years, you can trust our plumbing ...
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