Nightmare! We went in for a couch and the sales person was high pressuring us for an extended warranty. Said no and she would not let us buy it without the extended warranty. We said no and got up to leave and the manager ran after us, caught us in the parking lot, apologized for the very rude and pushy sales person and convinced us to come back. Against out better judgements, we did. We bought the couch because we were assured it would be delivered in 3 weeks. We just got a call that it's been delayed an additional 4 weeks and there is nothing they can do about it, they take no responsibility because they said they shouldn't have guaranteed a time when we first bought it as availability is only a suggested date. So frustrated at the terrible customer service. An absolute nightmare, wish we had never bought out couch there. Stay away