We purchased a leather recliner/rocker chair and corner hutch to match our kitchen table (made by the same manufacturer). Delivery wait wasn't too bad. It was the after service that is awful. Upon arrival of our hutch we noticed a couple of discrepancies..no shelves included and different kind of glass on door that we were lead to believe. A couple of small spots on the leather recliner the leather is peeling off. They were going to send a technician. The first time he went to our old address(we had changed our address in their database) the second time he was suppose to phone in the afternoon to arrange a visit. That was about a month or so ago and still have yet to hear from the technician or the home show on this matter.
In regards to the hutch after 8 weeks and 7 phone calls our shelves had arrived and we could go pick them up. There is still a shelf missing from the bottom part of the hutch. Recently I heard they were closing their doors....we purchased 5 year warranties on both of these products but I don't have that warm fuzzy feeling that these warranties will be honoured if needed.