Brick The

We purchased a double 64 fridge
A sectional and 4 beds
We were told the box springs fit any size queen
NOT TRUE
Check your own measurementss
Better yet
Do t go there !!!
I asked to return
And they said no returns!!
This isn't value village???

I bought a mini frizzier on end of Agu ,2017 (on sale).
They told me I would receive the stuff max in next two weeks.
It delivered on Oct 14. It was Damaged.
I sent the pictures of it . They said it's gonna be replace in approximately 2 weeks ( it should be in Nov 4).I called at Nov 7 they said more 2 weeks. After 2 weeks I called , heard the same answer.
I changed my mind and asked them to come and take their damage stuff. They mentioned that there is no return policy.
And there is no promise to have the frizzier in next 2 week BECAUSE it is the Mani factor problem not them.

We renovated an entire home and purchased ALL our appliances from The Brick. The stove wasn't suitable for the space (never used), only to be told appliances are not returnable.

Bought full set of bedroom furniture and mattress, "tricked" into buying the cover for the mattress that won't even fit the mattress. Tried to return it as NO-FIT but their policy - unadvertised when bought - says you can return mattress pads, pillows, etc. Poor salesman, whatever - looser number 1 of about 150CAD...
Bought full extended warranty, called for damage repair covered under warranty but...I'm still calling will be my 4th time today as the person I initially talked to and sent pictures to is conveniently working on the other shift every time I call?!?! and they never called back yet as promised. Looser number 2? may be - we shall see...regardless of all these I'm gone and will stay away from them forever but from where to buy now that they were bough by another company which are not better.

I'm speechless. Never had worse service. A month ago I bought a bed frame. I came back to the store in 5 days to return it. The Brick representative told me that it is not possible while eating a banana. I asked why. He continued to eat a banana replied that this is a "Brick Policy". I've written to Brick 5(!) time just to discuss this strange situation and weird customer service but never got a reply. Tried to call them but the waiting time is ridiculous. This is my first and last experience with Brick. Never again!

Purchased a couch September 9th. Arrival date promised was September 21st. Today is October 19th and it has still not arrived. They have changed dates, pickup locations and delivery locations several times. Sales rep is always “on lunch” or “busy” when calls have been made to discuss the delays. If this purchase was not a present from a loved one, Sales rep and store would be set on fire already. May still happen.

Purchased Washer,dryer&fridge - salesman included $15 hoses - discovered I needed steel belted hoses because if washer location - when returned $15 hoses was told no refund - pd $2200 and no refund for $15 - did get refund after manager approved - took 30 minutes. Then didn't give me my original receipt back for the $2200 - had to go back & only gave me a printed receipt from the computer that was different than my original - sales person good, delivery good but this experience & receipt change will not buy there again.

We purchased a kitchen set at The Brick in Edmonton, a buffet/counter table and some corresponding coffee tables we thought looked nice and appeared to be of good quality. We also were strongly encouraged to purchase the "5 Year Blanket Coverage" warranty and the "Master Surface Coverage" plan. Within the warranty period, all the "leather" (fake leather) came apart, split and cracked.

The table showed a LOT of wear and tear, and had places with the "solid wood table" we bought, had laminate that was peeling away from sides and chipping off the corners. We were literally told that "we could always sand and re-stain the table" if wear and tear became an issue for appearance but if we were otherwise still happy with the furniture.

Impossible to do that with laminated furniture. BRUTAL. The entire set has been disappointing and now The Brick is failing to honour the warranty, saying that this deterioration is "normal wear and tear" -if The Brick in Edmonton considers this "normal wear and tear" to dishonour the warranty, then either The Brick in Edmonton sells garbage furniture, or The Brick in Edmonton sells warranty that is not worth the paper it is written on. Warranty purchased: "Master Surface Coverage" and "5YR Blanket Coverage"

I paid for a new fridge, stove, microwave and dishwasher in full and scheduled a delivery for two months later. You would think that would give them plenty of time to get the order right, but they ended up cancelling once and then delivering over five hours after the scheduled delivery time.

Then, to top it off, they refused to take the door off of the fridge door to get it into our house and left with it, so the fridge was only delivered another two days afterward.

We ended up having to throw out over $200 in fresh produce and The Brick refused to do anything to compensate us. Their customer service was even nasty and rude on the phone.

I will never order anything from this garbage company ever again. And I will tell everyone I know about my experience.

Worst furniture company ever!!! They befool people by organizing mega sales and sending broken furniture to them. Booked my home furniture a month ago and received broken headboards and dining chairs for the third time!!!

Still waiting for their responses... Extremely poor customer service!!