This was the WORST shopping experience of my life. I felt really pressured to make a deposit and they really do a sales job on you - telling you only how great everything is and not any of the pros and cons of different types of engineered options. I also tried to buy baseboard from them, but they quoted me the price for 5" boards while trying to pass off 4" boards for 5". Not only that, but the installers don't know what they're talking about, insisting that floating floors need to go in under kitchen installations (really only because it's easier for them to install).
I bought 1300sf Brazillian Teak, before returning it because they then told me the warantee is null and void unless I can prove 100% that humidity levels are exactly within a given range (and that cracking is likely). I returned it and got some Torly's, but they double charged me for the delivery, and delivered the WRONG colour (and amount) of transition strips. When I called to resolve it, they hung up the phone on me. At which point, I just didn't want to deal with them any more. I am out about $600 for working with them (delivery charges and cost of wrong strips). I found another installer and now know that they were completely inaccurate in their estimate of how much material I needed.
These guys are crooks and will do anything to sell you any crap they can. Go to someone else who cares about customer service not running a volume business with no regard for your home or floors.
- Approximate cost of services:
- $12,000.00