Brampton Hardwood Floors Ltd

Floor Retailers
Brampton ON L6T 2W4
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HomeStars  >  Floor Retailers in Brampton  >  Brampton Hardwood Floors Ltd  >  Brampton Hardwood
Private User
Private User
Private User reviews Brampton, ON
4/10

Brampton Hardwood

Floor Retailers review in Brampton

Will update my review once transaction is complete including installation and customer service up until the very end. Issues I had were resolved however the staff should remember to be consistently pleasant throughout the customer experience and not only after you put a negative review on Homestars. People have the right to review their experience and rudeness can't be undone once it's happened. I see this company having many positives like great products and excellent prices but they should really review their front line staff members who give the company a bad impression. The first face to the customer should always be pleasant and cooperative.

Approximate cost of services:
$8,000.00
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Company Response

We are sorry that you feel this way but all deliveries are to the garage. This is clearly written on your sales receipt and also posted in our showroom. Deliveries are conducted by a third party company that we contract with, and we assume that they send the required number of delivery persons for each job.

Previous versions of this review:

Mia in Toronto
Private User
1 review Brampton, ON
2/10

Good service until they have your money

Floor Retailers review in Brampton

Paid for wood. Paid for delivery. Called to schedule delivery date. Driver shows up with 75 boxes all by himself!!! How praytell did they expect this one tiny gentleman to haul all of these 75 boxes into our house?!! Not only that, the driver says he is only to deliver the boxes into the garage!!!!! My husband calls the store to complain about the one driver being sent and the whole delivery into the garage thing and they were so rude!!! He spoke to Vandana, one of the Sales Reps there and the very one that sold us our wood!Vandana says "you didn't ask if they'd be delivered inside of your home!" So now they play games with words, trying to make it sound like it's the norm to ask where the wood would be left! Last I checked, wood needs to acclimate to indoor temperature before being installed so this is a complete joke! It's utter "slavery" that they send one driver! Thankfully for me I have a husband that helped haul the wood inside.... but what if I was a single mom or an elderly person? This company should be ashamed! I am ashamed to have purchased from them! please DO NOT deal with these people! I could go on! Two boxes were defective/damaged and I had to call the store to notify them that the driver took those back and we were now owed the two boxes...... Wendy also had lots of attitude, interrupting me as I spoke and blowing me off! Go somewhere else and get better service! House renos are stressful enough, you don't need this ordeal!

Approximate cost of services:
$8,000.00