This is worst customer service you ever had, I bought 50 boxes of wood from them and I have 4 left which they refuse to return. and then for my other project i need only one box, which they have in house but it is open box, and they refuse to admit it is the open box, and they threat either buy in this condition or buy from somewhere else. I will never go back to them.
- Approximate cost of services:
- $3,800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Amandeep. We are always pleased to accept returns or exchanges in accordance with our company policies, which are clearly set out throughout our store locations and also on customer invoices. Unfortunately, your return was well outside of the policy requirements so we were unable to process it. With regards to the additional box you need for your other project, as we had advised at the time there was only the one open sample box available at the particular location you were visiting. However, there was and is still plenty of stock available at our warehouse that is only a few minutes drive away. You did not want to pick it up from there at the time but please feel free to come by and pick it up anytime.