Bought 1100 square feet Imperial select and better hardwood which was recommended by sales rep Kumar. I was told this is the best wood. When installer installed wood there are many pieces with less width than most of the hardwood. When installation is done gaps are showing up between pieces. Called Kumar and he told me he will send inspector to inspect it. 3 days in and still no one was sent. Called Kumar many times but he still have not sent anyone. More than half of the hardwood is installed installer is saying it is not his fault for the gaps because it is wood issue. Seems like once you have paid your invoice there is no customer service.
- Approximate cost of services:
- $6,000.00
- Company Response
As we have repeatedly advised, we were attempting to send an inspector to view the flooring but your installation was ongoing and you did not want to stop the job. Instead, you chose to go ahead and install the floor even though you apparently had concerns with the quality. We tried to work with you but unfortunately our hands are tied when you refused to co-operate.