We dealt with Lena at the Jane St. location. We went in with our 1 year old and asked for the hardest wood because we have a baby. She advised that the St. Lawrence graphite wood that we liked was extremely hard and it takes quite a lot to scratch - very important with a one year old. We are two days into living in our new home with our new floor and I have lost count of the dents, chips and scratches. I watched my son roll his small toy car with plastic wheels across the floor, leaving a nice long scratch. Easy as that. Our floor already looks awful. Our installer told us he would never have recommended this wood, advising he gets nothing but complaints from people who use it. Wish we had known!!! What a waste of thousands of dollars. What can we possibly do about it now???
- Approximate cost of services:
- $7,000.00
- Company Response
Hi Cindy. Lina remembers you, your husband and your adorable son quite well. She recalls your concerns about scratches and recommended some Brazilian products due to their innate hardness. However, you had wanted a darker hue and selected the graphite colored oak floor from St. Lawrence. While not as "hard" as the Brazilian woods, oak flooring is still quite scratch resistant, especially with the many layers of oxide finish that St. Lawrence applies. However, like anything else, ongoing care and maintenance is important. The St. Lawrence oak hardwood is a high quality product and we have never had any complaints or issues with it. In fact, we directly asked the installer about his comments and he does not recall ever saying anything like that. Regardless, we hope you will have many years of enjoyment with your quality new oak flooring.