Bought hardwood flooring from this place . Took it home and opened 2 of the 10 boxes. It was full of small bug holes. Returned it right away within 1 hour. Only way they would take back there defective product was if I paid 15 percent restocking. BIG RIP OFFS. They are fine if it goes well but if it doesn't your screwed. Will go out of my way to cost them sales with friends family or any one buying floor.
- Approximate cost of services:
- $900.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are quite surprised that you feel this way John. We appreciate your business and our sales staff remembers you. After looking at a variety of products at various price points, you selected our Maple Cherry Mill Run. "Mill run" grade solid wood floors are not defective, they are simply value priced products that contain more knots, holes, cracks, etc. than the more expensive grades. In fact, the flooring you bought was a direct match for the showroom sample board you chose from, complete with the small holes and knots you refer to. We have numerous pictures available of the actual sample board that clearly show this, but unfortunately HomeStars does not permit photos to be added to this reply. After getting the flooring home you decided that it did not suit your needs and decided to return it. As previously mentioned, we would be pleased to apply the value of the restocking admin fee to another one of our quality floors.