After visiting and re-visiting what seemed like almost every hardwood retailer in Toronto, we dealt with Lina Pose at the Caledonia location of Brampton Hardwood Floors. Our renovation project had a strict budget but we were still quality and style conscious. I was almost ready to take the plunge with a nice looking but less quality Chinese made floors from a competitor to stay within my budget when Lina Pose offered Canadian made, quality maple floors at a price that no other retailer would match. Lina exemplified what customer service should be all about: she was knowledgeable, upfront, and she cared enough to make all the calls necessary to make the deal happen (and kept the store open after hours so that I could come by after work). She knew we needed the floors fast and they were out of stock but rather than the promised 14 days, we got them in a record 3 days! I'm forever thankful! So is my dad, who is my contractor, who can now stick to our original time-frame! We will most certainly be back to see Lina again at BHF for our next project.
- Approximate cost of services:
- $5,000.00
- Company Response
Lina, like all of us here at Brampton Hardwood Floors, will always do our very best to do whatever necessary to make our customers happy. We are proud of our exclusive line of value priced, top quality Canadian made hardwood floors. As you discovered, no one but Brampton Hardwood Floors is able to provide locally manufactured hardwood at prices that compete with Chinese products. We are certain that you will love your new floor. Thanks for the great review and for the glowing recommendation. We hope to see you again.