It was my first time buying hardwood floors. I went to the Brampton location and selected the country walnut after seeing the big sample board display and getting reassurance from the sales lady that "what u see is what you get - not much variation." she went on to blabber about how the product I selected is high end - only for expensive houses and how i will be very happy etc etc. She does not have any patience and in the words of other customers - "its all about getting the sale".
Anyway, when the installer opened the box at home - there were many completely washed out or "white" pieces that will really look odd in the walnut floor. I went back to the store in Brampton and spoke to the lady who now say that country walnut is like that and avoided us when we asked why she told us differently. Now they will not take "opened boxes back". then there is a 15% restocking fee if we returned the whole lot. I spoke to Vince - who is apparently the store manager. Vince bluntly told me that I "should have done my homework and know that country walnut can come with many imperfections - shapes, color, length etc." No explanation would help. We had to use the wood and throw away all the white pieces.
I was very worried as another 15 boxes or so of another country grade hardwood colour was also bought and was not picked up as yet. I tried to do a simple paper return as the boxes never left the building but they will still charge the 15% restocking fee, I eventfully had to pay this fee. I was told that "Visa and Mastercard charges the store 5% in fee" even if they do a refund! I felt misguided, violated and stupid. I will never recommend this company to anyone,
- Approximate cost of services:
- $3,200.00