installation of solid maple hardwood flooring to 2 rooms
Although the product I was sold is lovely, I found the sales person rushing me but reassuring me how happy I would be once installed. She asked me if I wanted the flooring installed. I said yes and she gave me a quote. Never once did she indicate that the installation would be done then anyone other than BH. She also told me that I should have the proper amount ready for cash payment once it was installed. She was to call me to let me know when the installation was to take place. I had to phone her twice to find out. Then when it was installed she called a week after it was in to arrange the installation again. The sales person name was Javana. She arranged the installation which was done by Brampton Hardwood floors and the installers name was Mike. Mike drove up in a van that had the Brampton Hardwood floors information and logo on it. I was happy to see that as it gave me confidence that was an indication that it was their professional installer putting in the flooring. The installation was the part I am most disappointed in. There are nail holes and cracks in the hardwood that are noticeable because the "door rail" or what I would equate to quarter round did not cover these installation flaws. The duct covers no longer fit anymore and a board has popped since the installation. The installer definately lacked attention to detail. Please see the photos I have attached. I had to leave a large solid wood harvest table in the room as it was too big to move and at one point they had tools and the strips of wood sitting on my table! I cleaned it off and set sheets over it. In the meantime I have sent photos to BHF along with emails, told the sales person about the installation experience and I have not head back from them. I have since tried to fill in the holes myself and make the cracks less noticeable.
- Approximate cost of services:
- $2,300.00
- Company Response
Thank you for your review Lynn, we are happy to hear you like the product we sold you. We are sorry to hear things didn't go as planned with the installation. As you know we are retailers who do not provide installation services. We do provide names of independent installation companies if a customer asks. Your feedback is useful to us so that we can give the best recommendations going forward. Again we are sorry to hear the installation wasn't to your satisfaction, you will need to follow up with your installer to rectify any deficiencies.