SIMILAR EXPERIENCE LIKE THAT OF SHERRY FROM MILTON, DATED JULY 26, 13. THERE WAS AN ERROR IN CALCULATION AND HAD TO RETURN LAMINATE FLOORING - 9 BOXES, LAST WEEK. THE LADY AT CUSTOMER SERVICE SENT ME TO THE WAREHOUSE AND THE QUANTITY WAS TAKEN BACK. HOWEVER WHEN I WENT BACK IN TO DO THE PRICE ADJUSTMENT, THE SAME LADY MADE ME WAIT, ENTERTAINING OTHER FOLKS WITH THEIR SALES WHO CAME IN AFTER ME, DIRECTING INSIDE STAFF TO DO OTHER WORK. EVERYTIME SHE ORDERED OR ASSISTED OTHERS SHE WOULD TURN TO ME AND SAY "SORRY". THIS HAPPENED ATLEAST THREE TO FOUR TIMES. ATLAST MY BILL WAS SETTLED AND 15% WAS CHARGED AS RESTOCKING FEE. THE POINT IS IF BRAMPTON HARDWOOD IS CHARGING RESTOCKING FEE THAN BE COURTEOUS TOWARDS THE CUSTOMERS WHO AE RETURNING STOCK FOR OBVIOUS ERRORS, WHEN SELLING ITEMS YOU'RE HAPPY TO HELP BUT LOOKED LIKE RETURNS ARE BURDENS, REMEMBER WE ARE PAYING YOU FOR RESTOCKING!! MY CONTRACTOR HAD ALSO ASKED ME TO BY A BOX OF UNFINISHED OAK FLOORING 31/2 x3/4, I ASKED THE SAME LADY IF I COULD BUY IT, SHE SEEMED TO BE CONFUSED AND SAID 3/4 x3/4? The REPLY WAS 31/2x3/4, I WAS NOW ALREADY RUNNING LATE AND JUST WALKED AWAY..PLEASE TREAT YOUR CUSTOMERS WELL AND BE REASONABLE
- Approximate cost of services:
- $900.00
- Company Response
Mario, we at Brampton Hardwood Floors are very sorry that you feel you weren't treated with the utmost customer service when returning your extra product. The pillars of our success in becoming the largest hardwood flooring store in Ontario over the past 30-years in business are our huge selection of in stock quality products at the lowest prices, and our first class customer service. As you can surely appreciate, with about 30,000 customers a year buying hardwood from us, our showroom can sometimes get quite hectic. Our excellent sales staff always try to do their best to deal with everyone punctually and fairly. It is not always easy for them to equally split their attention to many different customers at once who may be asking questions, paying for their purchases, picking up their products or even making returns as you were. Nonetheless, they do a great job and with a little patience, everyone is taken care of with courtesy and respect. We hope you understand, and we take great pride that you were happy with the top quality hardwood flooring that you bought from us at the lowest price around.