Brampton Hardwood Floors Ltd

First off, ask every question you can think of because they will not volunteer information that you should know and get everything in writing before you make a deal with this company.

We were told during the sales process that we did not have to condition the hardwood, that they would deliver it saving us over $200, that we could return any full boxes left over and that the baseboards would be real wood not MDF. John even called MDF junk.

The installers were good but the whole process was stressful and frustrating. I don't know about you but I prefer upfront, honest deals. I would much rather be told the real situation even if it isn't what I want. Then you can deal with it. But this is a sales procees where that is all that matters.

We paid for half the order at the time of ordering it. When we went back to pay the rest is when we got hit with the real situation. We were told that the hardwood had to be conditioned for at least 2 days, that they could only deliver it on the day of installation which would not work. So we had to rent a truck and deliver 34 boxes to the 5th floor of our condo ourselves. We were renovating, downsizing and preparing to move all at once. We didn't need this extra work or have the time for it. I expalined this and pointed out their promise but they didn't care. They went on like it wasn't a big deal but believe me it was a very big deal for us.

Then the baseboards arrive and they are MDF. Then after the job was completed I went to return an extra box of hardwood to be told they were out of stock of this product and that we purchased the wood more than 30 days ago. Even though the installation happened less than 2 weeks prior they said that didn't matter.

So the bottom line is, they will tell you whatever you want to hear during the sales process, not tell you things you need to know such as only having 30 days from the purchase date to return the wood, and then you will have to deal with the way things really are. As I say at the start of this review, think about everything that matters about your project, write the questions down beforehand, ask them the questions and then get their answers in writing to hold them to what they say or good luck to you. You have been forewarned.

I would not recommend nor use this them again.