Waited over 2 1/2 hours before got loaded due to missing information as we were bounced back and fourth between the 2 locations. Vandana seemed genuine at the beginning (during the sale)but was useless and ignored us during pickup as we tried to resolve pickup issues. Floor colour was also mixed up during pickup and she tried to substiture with 2.5" and not the 4 1/4 we ordered. Overall we are happy with the floor but service needs improvement! On a positive note, to, the lady co-ordinating pickup at the Bramalea location, job well done !!
- Approximate cost of services:
- $4,500.00
- Company Response
Sorry for the delay during your pick-up, Chris. In order to be your one-stop flooring store we keep a huge amount of varied inventory in stock and it therefore doesn't all fit in one location. We always work hard to get you loaded and on your way as soon as possible, but slight delays are inevitable when dealing with inventory volumes as high as ours. The alternative would be having to order product in like many other retailers. The resulting wait would obviously be much longer, and a return trip would be required. Thats not our way. We appreciate that our customer's time is valuable and want their purchases to be quick and easy.