Bombay

My worst experience with a store ever. Poor quality service and product. One month ago ordered a piece of furniture, still only have some of the parts. No response from phone messages left with customer service at head office. The furniture delivery was delayed one week because store personnel did not order it. Had to go to the store again to get them to order it. Then damaged furniture was delivered. Then the correct hardware was not included for assembly. Then they sent incorrect hardware which is not compatible with the furniture. Still not able to put the furniture together after one month and enormous amount of our time wasted. Horrible experience.

We are very disappointed in Bombay's extreme lack of customer service and poor supply chain management. We purchased a wine rack in MAY, was told it would arrive in 8 to 10 weeks, but 2 calls and 2 in person visits later after 10 weeks, it is now NOVEMBER and still no product. Every time the sales say someone will call us when it arrives, but in all this time, we have not received a single call. Very poor customer service, and to this day, there is still no resolution so I have contacted their customer service. Let's hope their headquarters is better than their customer facing associates.

Unique products at a great store, prices could be more affordable overall rather than waiting for your sales and hoping what you want is still in stock. Too bad you cannot browse online anymore...
Still love your stuff and will continue to shop there.