Blue Environmental Services

I use Blue Environmental for roofing jobs - where you are there for a day or 2 max and want the old shingles out of the way quickly. All of their sizes/prices are on web page - no haggling, what you see is what you get. Just call when the bin is full (try to give as much notice as you can, though) and it gets picked up fast. Wayne and his family have been in the business for decades.

Our bin wasn't delivered when requested and we had to follow-up several times. When the bin finally arrived it was the wrong size (larger and more expensive) but we had to proceed anyway because our project was running late. They didn't pick-up the bin when requested, which lead to it sitting on our lawn for a few more days. During this time, we caught people illegally dumping in our bin and this added weight to the bin that was not ours (i.e cost more). It was extremely frustrating. Two months after the bin was picked up and paid in full, our credit card was charged for additional costs. We did not receive any invoice or notification of these charges - I simply found it when checking my credit card transactions. Blue Environmental stated that the charges were for additional weight, but had they delivered the proper size bin and picked it up when requested this would not have been an issue. Also, why were these being charged months after the service was rendered and paid already? We argued and eventually received a credit but it was very upsetting. It was just a terribly frustrating experience and we would not recommend them to anyone. In addition, their customer service was rude and treated us as if we were an annoyance.

Ordered a bin and received it no problem. Once they have your money they dont pick up the bin becuase they have no need to. They tell you that your bin will be removed when you ask them to but they dont come because I assume they are delivering other bins to customers and taking money from them becuase they already have your money and dont care about removing your bin. The bin remained in front of my house for a week after I called for it to be removed. I called every day 5 times a day to try to have it removed. They also try to upcharge you for extra weight put in the bin. Horible customer service and rude on the phone - I would never ever use this company again and would not reccomend them to anyone.

We arranged for a dumpster to be delivered on Saturday morning and it arrived nice and early at 8am - no problem there. The problem arose when we arrived home on Thursday evening to find the dumpster gone - two days early and with no direction from us for it to be picked up. My boyfriend called and asked where it went and no-one knew. They are still trying to figure this one out. Bad, bad, bad customer service all around.

UPDATE: We did eventually receive a credit from Blue for the inconsistencies. However, the Customer Service was still very poor quality, the manager was rude, and we never did receive a copy of our dumpster request that we requested several times.

UPDATE #2: Since the last update, we have received a copy of our dumpster request.