I can't say enough about Dave and the service he and his team provided. Our furnace was on the cusp of collapse with intermittent heat. Many sleepless nights waking up to a cold house. Oakville Home Comfort/Binnie Mechanical was one of several contractors I had brought in for a quote to replace the system. Their reputation and Trane product both had received very positive reviews. From the moment Dave arrived, things were different. He didn't come across as a salesperson but rather someone that wanted to work with me to solve the problem as efficiently as possible. He walked me through issues offering solutions along the way, even tackled a finicky starter on my BBQ as our conversations broadened. He advised me of his plan and outlined the many things I didn't need that had been suggested by other companies. I felt like he was a consultant working on my behalf and not simply trying to sell me a new furnace. He even offered to repair our existing unit to keep us going until we could arrange for the installation of the new one - at no additional charge! Based on our schedule and the lack of heat, we indeed contacted Dave to come back to get our old unit running and he and his colleague were by that afternoon to ensure we had heat for the night. That also provided peace of mind and finally a restful sleep.
On the day of the installation, Dave and his team arrived on time and he walked me through the process of what they would be doing. There were only a couple of small snags that they were able to solve and after a few hours we became the proud owners of a 96% efficient new TRANE furnace with a powered humidifier to keep the house comfortable.
If you are in the market for a new HVAC system, Binnie Mechanical should definitely be on your list. And even if you choose another contractor, you will feel more enlightened having spent time with Dave.
- Approximate cost of services:
- $6,000.00
- Company Response
Thank you Terry for your confidence and your recommendation.