This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
custom slipcover and redesign of existing sofa
all of my upholstered furniture
customer orginally ordered curved arms and at the time of delivery, customer was not sure if he wanted to keep the curved ones or have them changed to straight arms as his wife was not there. He clearly said that he would take care of the transport by bringing the arms back to the showroom in Toronto if they decided after his wife saw the arms that she wanted them straightened. So our delivery truck left without the arms. Customer then called after his wife saw the furniture and wanted the arms changed but changed his mind again by saying that he did not want to bring the arms into Toronto from out in the country where he lives. Our truck then had to go back out to the country to pick up the arms and transport them back to the factory in Montreal for alterations..luckily the alterations were very simply and require no extra fabric...customer wanted the arms returned right away and again refused to pick them up at the toronto showroom even though at the time of delivery he said that he goes to Toronto quite frequently. In order to accomodate our customer we agreed to courier the arms to his house. The arms were both in perfect condition when they left our workshop. He then calls and explains that one of the arms has a puncture on it which probably happened when he opened the packaging. In addtion there aresome marks on the wooden feet that might have happened in trasport. We agreed to order more fabric to adjust the one arm that somehow got damaged. The fabric arrived quite quickly and the next time our delivery truck is out in the country close by where the customer lives, we are willing to pick up the arms and bring them back to our workshop for repairs. It is too bad that he is so ungrateful for all that we have done for him from moving his old furniture downstairs to spending many hours adjusting his carpets that really has nothing to do with our furniture delivery. And of course, he did not give one dollar of a tip as he think he paid so much for the furniture when really he got an amazing deal as all of our customers receive.
the sectional was made exactly as you ordered and you simply did not like what you ordered. We agreed to make you something else but you are the most difficult customer ever. Luckliy out of the thousand of great customers we haver..there is only one like you.
not sure who you are but thanks for this review.
not sure who you are but thanks for this review..