Zero respect for house and no post-installation clean-up
I had a terrible experience with this company. When I first complained about issues, they sent over workmen who made the issue WORSE!! The controller of the office refuses to contact me about my complaint. The women on the phones have tried to be helpful but have no power to affect change. This is what happened... I needed a front window, an attic window and a back door replaced in a Hamilton house.
1) I said i needed an attic window. The salesman told me which one i needed. He was wrong. The measurement guy had the salesman guy change the type of window needed. It was installed on a slant. I was told afterwards i had to have a slanty window because a) old house b) that's what i picked. All that is an excuse for the fact that i was told to order the incorrect window for the job. At no point was i warned the window would not be straight on completion.
2) Unfinished installation in attic ... only sealed 3 sides of 4. Seals they did put in were messy.
3) installers wrecked my wall around back door. Took much drywalling to repair. Matchbook sized tears in three places. Unsealed seams all around.
4) Unfinished installation of back door. No cocking ... i could see the outside around the closed door.
5) When they came to "repair" issues... shrugged at window and splattered some smelly ripply white sealant on my wall. So bumpy it has ruined the wall. No care or workmanship. Hardly a high end install. 5 mins tops. And very rude and dismissive.
6) They left broken glass on my attic floor. A lot. My husband stepped in it.
7) They left a lot of scrap metal and builder scraps all over kitchen and backyard. What respectable company doesn't clean up after themselves?
8) They left weird gaps and installed with bad sealing around front window.
9) They brought dog to job and let it run in my house and poop in my backyard with no attempt to clean up.
10) They kicked aside floor coverings and walked all over my newly installed floors with dirty boots. As a contrast... the marble counter workman rolled carpet to the work area and put blankets underneath work to protect my house. And wore shoe covers inside house. Should have received same from this team.
11) Company failed to compensate or even follow up on my complaints for poorly done job.
This is a terrible company. I would advise avoiding them. The windows took 10 weeks to come in and were not worth the wait. It held up my entire project. The workmen also left my back door a big gaping hole with no covering while they worked on the window - letting in every fly on earth? You'd think they would have some sort of covering for a prolonged opening?
I'm so upset that the company failed to even contact me after I sent this very serious list of complaints. They have no pride in their work, have no respect for customer houses, and refuse to stand by their work or rectify mistakes. Avoid. Avoid. Avoid.
- Approximate cost of services:
- $3,600.00