Better Contracting Services

Ashley, Jason and Andre helped repair a roof that was beyond the warranty period. The roof was installed by Better Contracting more than 10 years ago and with the wind gusts we have had some of our shingles had bent over and blew off. I called them and received highly efficient and polite service from all involved in assessing coordinating and repairing my roof. They are a good team to work with and provide excellent service. Thanks Better Contracting

Andy

When the snow finally melted this spring I discovered some shingles missing from our 12 year old roof. Upon closer inspection we found a small amount of water in our attic. We were familiar with Better Contracting due to their numerous TV appearances so we thought we would give them a try. They did not disappoint. 2 days after our initial phone conversation we met Mike Graves who came to provide an estimate. Very professional and easy to understand(which was nice due to my limited knowledge of roofing).
We gave the ok and the crew showed up 5 days after. Everyone was very courteous and professional. When they left my property was immaculate and my roof looked incredible.
Thanks guys

I had an issue with my roof and BC came out right away and resolved the issue. Mike is great and very helpful. I would use them again and recommend them to friends/family.

We had many quotes from roofers, Better Contracting was competitive. The guys worked hard and kept everything around the property clean. I was happy the guys working were respectful of the neighbour hood. Nice Job!

Came highly recommended from my parents and brothers. I finally bought my own house a month ago and I knew that these were the only guys to trust. Some might call me stupid for not getting any other quotes, but their reputation says it all.

The estimator Josh was awesome and friendly, explained everything I needed to know. He even made numerous extra trips to bring me shingle samples because I couldn't really make up my mind.

The quality of their workmanship is exactly what I expected- absolutely perfect. The guys finished my roof in a single day and left my property cleaner than they found it (seriously, they saved me from raking the leaves!). No garbage, no nails, no junk left behind..

THis was the worst customer service I've experienced in my life. Did not show up for install on 2 occassions even after they confirmed the call and 3rd time came at the wrong time. Do not return calls. Even the person who quoted was 2 hours late. Left a mess on the property.

Mike Graves and Team were absolutely incredible! I am so happy with this project from start to finish! My neighbours were impressed with efficiency and workmanship. The job was completed on time.

I called better contracting after the major rain in may they came out and gave me a quote and they finished the job on time and did a grest job and the customer service was excellent.

We own a 3 story apartment building with 35 units in Toronto. On the third floor of the building in two apartments, there were minor intermittent roof leaks which appeared primarily after a spring thaw. At the end of May 2013, we hired a company to repair the leaks. They were going to spray an environmentally friendly material called “Tough-Guard” over the effected area which was about one sixth of the total roof area. They guaranteed that they would fix the leaks.

Later, when we went to the roof to see how it was going, unfortunately we saw that, without our prior knowledge or consent. they had begun tearing the roof apart in that area and beyond. When we asked what was going on, the roofing company owner told us that they felt the job needed more work. Now we were stuck.

That weekend, June 22 and 23, the weather turned bad and it began to rain heavily. Water literally deluged into the back of the building as if the roof had been completely open with nothing to even slow the water. It rained in heavily over the tenants and their goods and penetrated down on every floor of the building right through to the basement.

The next day, the roofer and some of his helpers came to the building purportedly to try fix the problem.With a huge white tarp, they created a tent covering over the back portion of the roof. This was ineffective as the tarp had several large rips and holes in it. They also took a wet-vac to the roof and were up there the following week, after each rainfall trying to vacuum up the water. Nevertheless, with each subsequent rain, water poured into the building. Then, the company owner began trying to sell us on a complete new roof installation to be done, of course, by him.

So, our attempt to effect a simple repair had now become a nightmare for us and 15 effected tenants. Fifteen apartments now had water soaked and damaged ceilings, walls, floors and contents. The back areas of the hallways on every level, their floors, carpets, ceilings and walls were soaked as were the ceilings, walls and carpets of back areas of the finished basement which had all been seriously damaged.

At this point, it was very clear that these people had caused this problem and did not want to or know how to solve it effectively and rain was threatening yet again. So, we contacted Better Contracting Services which we knew is a roofing company used regularly by Mr. Mike Holmes on the TV program, Holmes Makes It Right, on Home & Garden TV. Despite the fact that this is the busiest season for all roofers, they saw the urgency and immediately sent a team of men to the roof to try to seal the damage done by the other company sufficiently enough to gain time to effect a good repair or replacement of the roof. Based on our experience to date, we were quite concerned about their ability to do this.

On the morning of July 8, 2013, five men from Better Contracting Services arrived at the building to apply a bandage-like measure to the roof in order to stop the deluge of water and buy time to effect a proper repair. They completed the work in about 5 hours and assured us that this would stop any further water coming into the building. They finished by 1:30 pm. That very afternoon, the skies opened up and we had a record rainfall (126 mm in 2 hours) which flooded subways, Go Train tracks and Toronto in general. Yet, not one drop of water entered the building.

As a result of this success and in view of the serious damage caused by the other roofer, we asked Better Contracting Services for a quote to replace the roof. The roof they proposed was the best insulated roof I have ever seen and I have owned and managed apartment buildings all my life. It was by no means cheap. But, it should last for decades without a leak. They worked on it constantly for two weeks. The result is a work of roofing art.

The services provided by Better Contracting were fast, informative, extremely efficient, clean and effective. If you want it done right, your choice is clear.