Full roof, new skylight, gutters
I had a 10AM visit with Murray scheduled for Friday April 16th to come to the house. He called just before 10 to tell me he was running late. I told him not to worry, that I didn’t need to be home for him to get a look at what we needed done. About 25 feet of 3x3 aluminum downspout needed to be repaired and replaced after we removed the rain barrel from the side of the house. I then let him know this, and that he just needed to call back with the quote before starting the work.
He never called back.
After dropping $14,000 on a whole new roof, skylight, and gutters, Better Contracting didn’t have the courtesy to get back to me on a small job like this. And I felt that I had to call you guys because I couldn’t find at Home Depot or Lowes the 3x3 downspout they installed.
In the 21st century with Facebook, Google and public home renovation website discussion forums, it amazes me a company such as yours would risk the inevitable bad publicity that comes with taking my money for a big job, but blowing me off when I need follow-up assistance.
This is no way to run a business.
NOTE: After posting the above to my Facebook account, a friend reported he had the EXACT SAME PROBLEM with being blown-off for follow-up work.
- Approximate cost of services:
- $14,000.00