Better Contracting Services

incredibly frustrating to deal with. dont waste your time and effort there are many other companies that will appeciate your business and willingness to pay for quality work and good customer service...but "better contracting" is not one of them.
had some ventilation issues and problems with frosting in attic that needed adressing so i decided to call BC as i had seen them several times on holmes shows. murray the sales rep came out and assesed everything from outside not even going in our attic.
he suggested we needed to add a roof vent. at the same time i needed to some bathroom vents installed on roof and wanted gutter guards installed and our downspouts removed from our weepers. he suggested for warranty purposes that new gutters should be installed so i went ahead with the work as pricing seemed quite reasonable. guys came out and did the work when they had promised but a year later i found that i was still experiencing difficulties in my attic (frost) so i decided to install perforated soffits throughout which they also did to my satisfaction. at the same ti me a had them adress a leaking/dripping gutter in the front of my house....well thats where things started to come off the rails.
they have been out a few times to try and resolve but to this day i get a huge muddy puddle in the front of my house because of this dripping gutter. at same time i asked them to reroute my gutters near my drive way (understandfing i would have to pay) because water was now creating an ice sheet in my drive way in the winter. i called them spring of 2014 to get them out there to asses figuring that would be plenty of time, they came out to asses in june 2014 and here we are in feb 2015 and nothing has been done. i called charlene what seemed like once a week in the fall indicating wanted this work done (without even knowing the cost) but needed done by december to avoid the hazards of ice in my driveway again. every week it was the same answer it seemed promises after promises but i would have to follow up with a call the following week. if it wasnt for thew work they had already done i would have moved on long ago,but for me just didnt seem right that i spent the money that i did and got this kind of service. they always are pleasant on the phone but it is what they do to mask the incredibly poor service of this company. I guess the fact that this was a small job and i had already paid them in full they didn't feel the need back up their work or keep appointments..quite frankly i am astounded that their rating is as high as it is. i am in service business as well and for me a job is not complete until a job is seen through to completion at the customers satisfaction...well installation went well but it is the follow up that has led to this review. hopefully other consumers will read this and help them decide to look elsewhere. as i suggested earlier your time and money can most definitely be put to much better use elsewhere dont let the fact that these are a "holmes approved" contractor fool you