Baycliffe Homes

I am not sure where to start with our frustration with this builder.. I guess the "0" out of 10 rating says it all. This is the highest score I can give them because they are definitely in the minus!!!! Customer service is extremely poor starting from the decor centre representative to the project manager to the customer relations people in the office - Not one person in their office knows what is happening or can answer a question without pointing the finger at someone else. We closed our home December 29th, 2016 - and we made a mistake - we should not have done so; however we trusted that they will stand by their word and finish the house in a timely manner - we had no sinks in our washrooms- because the ordered the wrong size twice; we had no vacuum which we paid for close to $1800 as we were told that the company they get the vacuums from is closed for inventory at the end of the year and they will not be able to get it for us even though this was ordered when we went to the decor centre in July, until I told them about my son who has asthma and suddenly the vacuum was available the next day and it is a broken one - the telescoping arm is broken and has been replaced with another broken one, also one of the outlets did not have a pin - I am totally convinced that the vacuum is a used one! We also had no shower doors - we had upgraded both our shower to glass ones and could not really use them for a good 3 weeks as water will get everywhere when taking a shower. We had upgraded our floors to hardwood everywhere in the house - which they also could not install properly - the landings are not the same material - floors are hardwood and landings are engineered wood. Paint job - needed to be redone through out the house - one of the rooms has vaulted ceilings and was not completely painted because the painter did not have a ladder!! it does not say much about the trades they hire! All the edges in the ceiling and connecting corners needed to be redone as they were not taped and everything was lifting, it took them 6 months to send someone to finish the job and made more of a mess - we were left with paint on our leather sofa, they did not even bother cleaning it, we have pain drops on our hardwood floors, our furniture and our appliances - they never covered anything when they were working or cleaned up the areas they worked in. We have been in our house for 8 months and have not used our ensuite until this week because we were force to use it (we have visitors who are using our main washroom) - we don't want moisture to get into the walls - they had to repair the wall and after they sanded it, they did not painted - so there is no sealant to prevent the moisture from getting in.

One time we called to follow up, we were asked if we were doing that because we are seeking to be paid off!!! what an insult!!
We have gotten Tarion involved as nothing was being done- we requested an inspector and now are waiting for the report.
We will NEVER recommend this builder to anyone and I would say if you see Baycliffe Homes run the other way - they care about getting their money but not give you what you paid for. The experience with them has been nothing but frustrating and tiring. There is a lack of professionalism on every level in their organization. We have been very patient with them; however, we are hoping that all the repairs are completed soon so we don't have to deal with them and listen to their cheap excuses, dishonesty and fabrications!!!!!