Bay Bloor Radio

I am disappointed in Bay Bloor Radio. I purchased a Yamaha receiver & a pair of fancy Totem speakers from them around 7 months ago. Recently there was a problem with woofers and I took them to the store for service. Everything went well and even Totem covered all the charges and fixed my speakers.
But when I brought back the speakers home, I realized that the speaker base which the speakers sits on were taken off and bottom of one of the speakers was damaged.
Now Totem is saying that the speaker must have been dropped and Bay Bloor does not accept any responsibility.
I expected a lot more when spending around 3000$ on a system. From now on I will never purchase anything from Bay Bloor and would go for online shopping with lower prices.