- Company Response
Awesome!
Thanks for the review
Avenue Road Roofing
Awesome!
Thanks for the review
Avenue Road Roofing
The contract for the above was dated April 1996 & was issued a 10 year warranty period. Only one portion of the roof was replaced, generally a 10 year warranty is issued on full roof replacements, & this form of work is deemed as a repair and would have no warranty. The Estimator at the time did however provide a warranty and Avenue Road Roofing did honour the warranty period for the 10 years. Unfortunately, the customer called six months after the warranty period had expired-we could not do the repair work at no charge. Even though the warranty had expired, the Warranty Department did send someone to take a look at the problem. A quote was provided to the customer to repair the roof which was declined. This was the best Avenue Road Roofing could offer considering the warranty had expired six months prior.
Thank you,
Avenue Road Roofing
Flat and Shingle Roof Reno August 2006
Avenue Road Roofing's goal is a satisfied customer. I am sorry to hear our customer service was not up to your standards, but please try to understand it is very hard to schedule as many jobs as we have, when we have to depend so much on the weather. We have always kept our customers up-to-date as much as we possible can.
With regards to your shingle color, unfortunately there is nothing I can do since that is the color on your contract but I would be very happy to help you with your ridge venting that you are disatisfied with.
Hopefully, we can meet in the middle and the end result is another satisfied customer.
Sincerely,
Doug Cochrane
Production Manager
(416) 785-6167 ext 225
Thank you for the review Tara. We appreciate the feedback.
Avenue Road Roofing
Thank you for the review. Glad to hear we were able to help!
Avenue Road Roofing
Avenue Road Roofing specializes in Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry.
Servicing the GTA since 1974