AtlasCare

The service provided today was for routine maintenance and inspection of our furnace. The service technician, Eric was very professional and clean from the moment he walked in the door. He full explained what was done and advised on the condition of the funrace in understandable terms. He completed a small, but important repair to the humidifer at no additonal charge. The one thing that stands out is the fact we were called and told he would arrive within 10 minutes and that actually happened! We were impressed with this young man's politeness and commitment to customer service. We have been customers of Atlas Care for sometime and have never been disappointed from the sales person to installers to service technicins and finaly their products..

Need to replace an aged furnace (over 20 years). AtlasCare saleperson Jeff is very helpful to provide advise and options. The installation was done professionally and the 'red carpet' treatement set them apart from other furnance companies. Overall experience really proves that AtlasCare is an ISO certerfied company.

We purchased a home 1 year ago and we called Atlascare (by recommendation) to come out and service our furnace because one side of the house wastn't being heated properly. Every Atlascare technician that has visited our home over the past year (Nimo, Eric, Leo, Richard, Kyle, Aaron) for service on our equipment have been curtious, polite, very knowledgeable, clean and extremely helpful. The ladies I speak to when I call Atlascare are very polite and helpful (to all of you thank you).

I will continue and have passed on the recommendation to others to use Atlascare. Merry Christmas to all at Atlascare.

Eric was amazing, very courteous and thorough. He discovered a hair line crack on a pipe that could have caused major damage down the road. He was running behind schedule due to another call, but did call to let me know and gave an accurate time as to when he would be here. Highly recommend Atlas!

My boiler broke down. Chris was knowledgeable, polite, punctual and helpful. He explained everything to me in clear terms that I could understand. Atlascare obtained the part I needed and came back the same day to fix the problem. I was very please with the service.

Gusmeet did a furnace check and general annual service quietly, quickly and neatly - exactly what I want. My only criticism is that although this is included in an inclusive service plan, I had to call and prompt the office that this had not yet been done this year; their excuse was a new computer system.
The $1.00 cost is nonsense - a number is demanded, but this service is part of a plan, and it makes no sense to quote the plan cost, since it includes parts and labour in the event of a breakdown.

Our duct cleaning with Atlas went fairly well. It was done in the dead of summer though and it was extremely hot as they had to turn off the air conditioning. They also cleaned our dryer vent and we had to pay extra for that. I still can't get the vent to stay attached to the dryer ever since then; it comes off once every 5 cycles or so! Be sure to ask them to secure it tightly when they are done.

I recently had my furnace replace by Atlas Care. The salesperson was courteous and not pushy, the advice was solid, and the men who did the actual work were professional, well-mannered and left my house clean.

Nimo was punctual, introducted himself with proper ID, was in uniform, was very customer orientated, and respectful of our home. He was very knowledgeable and explained things at my level. He went above and beyond to arrange another appointment for us (rather than us having to call offices) and get quotes for other services. I would definitely recommend this company.

We have used AtlasCare for over15 years. Their maintenance personnel have always done an excellent job. We have been completely satisfied with their work. We have had Jeff Horton a number of time and he has been excellent.