Found them to be unprofessional. they chopped up my hardwood floors pretty bad trying to cut holes for the cold air return. Seems their crew hasn't mastered the art of using a saws-all. they did not even offer to make it right. Also the new furnace warranty is a sham, it is nothing more than a service agreement that you have to pay for.
- Approximate cost of services:
- $2,500.00
- Company Response
Thank you for your comments. At AtlasCare, our goal is to provide our customers with professional “red carpet” service each and every time. It is one of the most important aspects of our business. That’s why I was deeply concerned when I read your remarks.
As Vice President of Sales and Customer Care, I assure you that our technicians receive vigorous training and are certified with a number of highly-accredited organizations. Further, I must note that the AtlasCare Unconditional Warranty is much more than a guarantee of service, it is a guarantee that our customers will be protected if their furnace ever breaks down.
I would like to sincerely apologize for not meeting your expectations and wish to speak with you to learn more about your experience. Please call me at 905-829-1296 or email me at mgrochmal@atlascare.ca so I can discuss this matter with you personally.
Thank you,
Mike Grochmal
AtlasCare Vice President of Sales and Customer Care
The Fastest Emergency Service in the GTA
https://atlascare.ca/
905-829-1296
416-626-1785