AtlasCare

Installation day is a nightmare. Do not use them. I had taken a day off to get a quote, had thorough inspection of the basement done, explanation of plumbing requirements needed for new furnaces that need drainage for condensation. We discussed the options and I decided what I wanted. None of that information given to the installation guys, they even ran the exhaust pipe across the wrong side of the room - which I also discussed extensively with Jeff Maund. Instead of being discretely along the duct work, easy to box in later, it is on the wrong side of the room, first thing you see, and we will have to make another bulkhead in the room to hide it - against a cement wall so I don't even know how we will do that, probably have to pay someone now.
Installation day I couldn't be there, installation guys don't have the information I gave the sales guy. My husband is trying to explain it, installation guy is trying to explain it, it sounds different from any options I was told before. I was told I could get a plumber in anytime before it got cold to connect the drainage to the indoor pipes, now we are trying to get a hold of one today to talk to the installers to see if they can tell them what must be done.
Mass confusion, quarrelling with my husband on the phone. I had other jobs to ask the plumber about but he might be coming today instead of later because of all this confusion.
Jeff said we didn't need a new thermostat, installation guy says we do and they place it so far off where the old one was that we will have to do more patch work there.
Jeff asked about our humidifier on the duct work, I said don't worry about it, has never worked the 9 years we have been here - but there it is, all installed on the new duct work, shiny new pipes going into it!
Less important, the AC unit is huge, not what was in the pamphlet at all.
Why did I waste booking a vacation day to get a quote when details of our house and what we want either wasn't shared or was inaccurate?
This shouldn't be this difficult. I am so mad about the pipes on the wrong side of the bedroom downstairs.
The only thing Jeff heard from me and passed on to anyone, is yes I will pay for it.