AtlasCare

Late in August, during one of the the few heat waves of the summer, I came back from the cottage to discover that my air conditioner was not working. I called AtlasCare but unfortunately it was going to be a few days before a technician could show up. So after checking on Homestars, I called another service company with somewhat reasonable ratings and they showed up the same day. That tech diagnosed the problem as a saturated moisture sensor which he left to dry out. He returned the next day and said that the sensor still hadn't dried out but he managed to bypass the sensor and continue his diagnosis. He told me that the 14 year old system needed to be replaced as it was leaking refrigerant. He said I could do a leakdown test to identify the source of the problem but it would be throwing good money after bad. He also indicated that the rough replacement cost would be in the range of $5300. I thanked him for his efforts and requested a detailed quote - which I have never received by the way. I then called AtlasCare again to get a second opinion. It took a few more days but for the tech to arrive because of workload. The tech who showed up was named Kyle. He confirmed that the initial problem was triggered by the moisture sensor but his diagnosis showed that there in fact was no leak and the system did not require replacement. Apparently only a slight amount of water could trigger the sensor but there was no major problem. The system was operational when he left. It continued to work well until cold weather prevailed and we shut it down. The initial service tech had indicated that it wouldn't run for longer that 10 or 20 min before the problem would disappear. Wrong again.

In summary, I am very pleased with AtalsCare service. I have used them in the past and have always been satisfied. The other folks I called were cheaper and showed up quickly perhaps, but they gave me the wrong advice. I guess you get what you pay for.