AtlasCare

Heating & Air Conditioning
Oakville ON L6H 5V9
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Resident in Mississauga
Resident in Mississauga
11 reviews Mississauga, ON
1/10

AC repair issue

Initially quoted for $250 for an AC leak test.

The original bill for 3 hours of repair service on AC was $1300 (more than half the cost of buying and installing a new AC system). I was not quoted for any of the repair work upfront except for the $250 AC leak test.

I would not recommend this company, as this type of business practice is unethical, unless you agree paying $400/ per hour sounds reasonable.

Approximate cost of services:
$1,200.00
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Company Response

Dear Resident,

Thank you for bringing this to my attention. We try very hard to provide excellent service to our customers, as the overwhelming majority of our reviews suggest. Being accountable and transparent is an important part of our culture. I attempted to get to the bottom of your feedback, but couldn’t find any record of this service call having taken place at any point in the past several months. Could you provide me with more information so that I can identify when this took place and what was involved? I would like to have a discussion with you to learn more about your experience in order to correct this issue. At your convenience, I can be reached at 905.829.1296 or by email at mgrochmal@atlascare.ca.

Thank you,
Mike Grochmal
Chief Operating Officer
AtlasCare
The Fastest Emergency Service in the GTA
https://atlascare.ca/
905-829-1296
416-626-1785