AtlasCare

I contacted AtlasCare to diagnose why my AC system wasn't working for my house. It was the beginning of a warm spell, so the appointment took about three days to occur. The service tech arrived within their four hour promised timeframe and was both personable and presentable. His unfamiliarity with my Carrier system was evident, but he persisted to work his way through my 5 year-old system. The ultimate diagnosis was that my system was low on coolant and a leak test was recommended. The service call overall was fine and the cost was fairly standard. The part which I felt lacking was that there was no follow-up with the recommended leak test, meaning that I would have to call the office to reschedule this service while waiting for another few days to find out where was the leak in my system. I also had no idea if I would have to reschedule again for an appointment for the leak to be repaired. Additionally, I felt that the $280 quote for the leak test sounded a little high for a relatively contained system. I ended up having the repair work done by someone else as I felt that there was something lacking with the AtlasCare process.