Aspen Wood Floors Ltd

I was referred to Aspen Wood Floors by an electrician who was working in my home. He had used them several times already for his own projects and mentioned that he would continue to use them in the future. My partner and I went to visit their showroom on the Queensway. It was there we met David Mahabir, a sales representative at Aspen. David was extremely knowledgeable about hardwood products and helped us to decide what product would best suit our particular needs. I had done some research prior to visiting the showroom and had already shopped around a few places. No other salesperson had impressed us. Right away we could see that David knew the business inside and out and would be able to assist us in making the all important decisions regarding the best product and installation method for our home.
After selecting the product we would install, David came to the house to assess the square footage as well as how much work was needed in terms of levelling. We booked a date and I met the crew the morning they began work. Robert and Fabian were courteous, polite, and true professionals. They saw right away that there was much more work that needed to be done than David had anticipated from his visit. Instead of skipping steps and rushing the job, they relayed this information back to Aspen as well as to me, which was integral as I was scheduling all the other trades on the project. The day they began laying the hardwood floor, I left work and rushed to the job site. I have had jobs go south before and I wanted to be present when the work began. As soon as I got to the house, I felt instantly better. Robert and Fabian had set up chalk lines, were using shims underneath the glue, and were obviously taking a great deal of care while installing my floors. They walked me through what they were doing as well as bringing up issues that they had encountered and how they intended to deal with these issues. It was wonderful that they took the time to communicate these things to me, so that I could have a say in how they would proceed. I wish more tradespeople thought to do this!!! In order to assist me with my deadlines, Robert and Fabian worked on the weekend and extended hours during the week. I was very appreciative of these extra efforts above and beyond what one might expect in terms of customer service.
What a phenomenal experience! I would definitely come back to Aspen for my next flooring project!!