Arrow Furniture

After service is a real real pain. The service staff sitting in Toronto is very rude. If you are talking to Carmen, watch out. You better prepare yourself for some legal crackdown with this person. I bought an expensive dining table set from Arrow and we found a crack running right through one of the extension leafs on the table. After 3 weeks of following up with them, finally they sent someone to look into it. The guy took some photos and said they would get back in a week or two. It was more than a month and nobody called. I had to follow up and then they accepted that they have to repair it. Fair enough!! They took the whole table leaf ( they left the legs) saying that they have to colour match it.

When the table came back after 3 weeks, the colour of the table was totally changed!! Initially when I bought it was a double color table and now there was this deep maroon color which looked absolutely awful. More than that was the fact that the table was not stained but baked and caked. It was like somebody went with a paint brush and painted the whole table.

I called Arrow right away and told them and they asked me to send me photos. I sent them the photos and at the same time, I went to Arrow Furniture in Brampton and spoke to the manager there. I actually carried a leaf all the way from my house to the store and showed him the piece and he was shocked!!! He said he will put in a word to the service dept.

A week later Carmen called me up and said that the repair is according to the standards!! What crap!!! I am planning to go legal on these guys on the consumer court. I will try one last time with the manager at Brampton and if he doesnt help me out of this, I am planning to send the pictures over to all the newspapers in a day or two. Being in newspaper retailing helps a lot!!

Company took my money, did not deliver the products on time, though clearly mentioned on the receipt which was my pre condition of buying from there, did not want to cancel order, not at all cooperative,rude behaviour, no courtesy of response to the phone calls for 6 days. This kind of business is not liked by people. I had to buy the bed rooms furniture and mattress also, but the attitude frustrated me though I spent 7300$ cash for the furniture for living room only . 3 items not delivered and the sofa delivered had wrong legs. No cooperation, no helpful attitude. Shall be going to Media soon.

Great product! We can't get enough of it. Service was great, and I recommended them to all my friends. They were very timely, and stand by their word. The warranty is great, and they gave me 3 extra years of no charge. When I asked questions they responded right away!

The store was nicely layed out and over all had nice furniture. Quite please with the service and the children't furniture. Still waiting on our couches to arrive. Would recommend them to friends.

PURCHASED FURNITURE AT ARROW ON WESTON, DISCOUNT PREVIOUSLY GRANTED WAS DENIED, MANAGER SAID I COULD CANCEL THE ORDER BUT I WASN'T ABLE TO RECEIVE A REFUND ON MY DEPOSIT OF $950.00, i ASKED IF I COULD GET A PRODUCT FROM THE STORE TO THAT VALUE HE SAID NO!! AND THAT'S IT.
I BECAME SO FURIOUS I CRIED INFRONT OF ALL THE SALES REPRESENTIVES.
THIS SO-CALLED MANAGER WANTED TO KEEP MY MONEY. i ASKED WHO IS BOSS IS, HE SAID HE WAS THE OWNER OF ALL ARROW FURNITURE WHICH HES NOT THE OWNERS ARE ALBERT AND ESTHER MICHEALS AND I'M TRYING TO CONTACT THEM BUT i'M GETTING NOWHERE AT THIS TIME.

We purchased a brand new dining room table from this place and we got a floor model that was badly damaged and we could not even put two of the legs on because they were cracked. We went into the store to complain and to get an exchange the same day we received it and we were told there are no exchanges or refunds but that someone would call us in a few days to arrange for someone to come out to see it. We paid for a new set and not a floor model! We told them this and pointed out to them that their floor model was missing and they said nothing is perfect (and if it had broken in the store they would have simply fixed it there and then shipped it to us) and tried to claim that someone else had bought it. The manager was rude and did not help at all. While my wife was standing next to the counter she overheard the owners name was Albert Michaels. Dont bother with their crappy managers but just call the owner directly! We got nowhere in four months trying to deal with customer service but once we called the owner we were looked after within a week. This company sucks!!!!

My experience with Arrow Furniture in Brampton has been pretty awful. I ordered a reclining couch and love seat that totaled 2000 after i negotiated the price a little (I saved the tax, thats it). I asked about return policy and was told once its in hand its 30 percent to return. Fine. Atleast it was honest. I got home and found out that it would not fit in the room. I went in within 10 days and was told all sales final. The delivery was for "Approx. end of June. That came and went and no one could tell me when it would arrive. After speaking with the manager and then the district manager, I was granted my deposit as an in store credit. i went in days later. Negotiated a new price on a different couch. Explained I had an in-store credit from previous canceled purchase. I was then told by the store manager that because it is a "re-selection" that I would have to pay an extra 50 dollars and they would not honor the deal. She said she called head office to get it authorized and they would not. Funny part is....I watched her and she never picked up the phone. After a long argument I was told "oh come on its just 50 dollars extra". Exactly, they should have swallowed the cost for the customer service.I am already buying a more expensive couch then the first one and I am being penalized for having an in store credit. Once I pointed that out, I was told "ok 25 then". Seriously? I paid the extra 25 purely based on the fact that I was sick of arguing with these people.

I read the previous posters message about warranty. When I asked them when I was buying the couch, they said they would deal with it. I will never go back. Stay Away.

I walked in on a Monday morning was greeted by a really happy guy named Jeff, later found out he was the manager. Then I came back with my wife that evening. A really nice non pushy salesman named Allen helped us pick out some incredible furniture for our new home. I couldnt beleive the prices, they were so much cheaper then eveyone else. I told the salesguy I spoke to Jeff earlier thats when I found out he was the manager. I asked for a discount because I was buying 2 rooms, the manager gave me an incredible price so we bought. I tell all my friends and co-workers to go see Jeff at Arrow for furniture he's my "FURNITURE GUY"

I found the perfect sofa set, I shopped around for months after I saw it there, nobody came near there prices. The manager was so helpful I tell everyone to go see this guy Jeff

this was the best purchase that my wife and I had made in the past 2-3 months. We've been looking for a dressing drawer for our newborn's clothing and couldnt find the one. But low and behold we walked into Arrow and there it was! A creamy beige drawer with perfect furnishing. It was absolutely wonderful.