To Arrow Furniture
I am extremely upset and frustrated with the services I have received recently from Arrow Furniture!!!
First of all, they made a big problem in delivering the product and giving wrong commitment of the time to me, second you have delivered the defective sofa as metal nails were missing from both sofas.
I spoke to Store Manage (Jeff) and Owner (Michael) As per their guidance sofa was picked up on Saturday and it got delivered on Tuesday in the afternoon. When the sofa was delivered the delivery guys were not pleasant at all. They scratched my hardwood floor (Picture attached). When I asked the guy to be careful they said its ok, it happens when we deliver the product and it just a small scratch. It is extremely unprofessional to say that……. how can your employee say that????? Problem is not going to end here. it is worse now.
The 2 legs attached to sofas are completely scratched and it looks so ugly and your delivery guy commented on that “this leg will be going on the back so I shouldn’t have any concern…SEROIUSLY??????????????
And the BIG problem is luckily I saw the back side when they were putting the legs there was a hole (As my sofa is fabric, eventually it would not take much time for the entire sofa to tear down). I asked delivery guy to take it back, they said to contact you. From the day you delivered the sofa my living room looks like nasty place and I couldn’t invite any family and friends over.
I don't know what to say but for now I will not recommend to anyone to buy furniture from Arrow Furniture!! Horrible Services!!!!!!!!!!
Thanks.
- Approximate cost of services:
- $3,000.00
- Company Response
Hi. First off, I would like to apologize for any and all the inconveniences this may have caused. I know that the living room set you received was shipped to us in error by the manufacturer and they did not put the studs on the whole shipment. Unfortunately, you were one of the first customers to get the product and this is how we learned of the problem. Everything had to be shipped back to the manufacturer and fixed in an extremely short amount of time. The drivers involved will be spoken to as well to ensure their unprofessionalism doesn't happen again. We do realize that out of the thousands of deliveries we do, not every delivery goes perfect. After 47 years we like to think that we can rectify any issue that may come along with the things that are and aren't under our control. Hopefully we can rectify this issue and again apologize for any inconvenience this may have caused. Michael M. - Sales Manager