Aquaman Pool Service Ltd

Quote one price and then triple the charge and randomly tack on add-on fees such as extra labor and cleaning for algae. These people do not have good business ethics. Stay away!

Our pool liner was at the end of its life, as well, we suspect we had a leak in the liner. Lee and your crew did a great job with the installation and were professional and friendly as they always are (Lee is so knowledgable)!!! We also appreciate having the opportunity to see your pool liner which helped us in making the decision with ours. We have had many compliments!

Everything during this pandemic has been delayed. So, we are so grateful for Aquaman's assistance and hard work to maintain our original complete date for our lining order!

We have used their services for a few years now, and whenever we needed to check the status of our order or have requested a visit, they have promptly responded.

WE HIGHLY RECOMMEND THIS COMPANY. The whole team - Brian, Victoria, and Lee have been amazing!

We had an amazing experience with Brian and all the staff at Aquaman. They were professional, took the time to explain our options, and were very hardworking. Our pool had not been opened in 4 years and needed a LOT of work, they came to our house daily until our pool was ready. We feel lucky to have connected with the Aquaman team and will continue to use them for our weekly maintenance.

After suffering with a leaky hot tub for over 2 years, I called Aquaman to see if they could fix it. They were the only ones in the area that were willing to even look at my hot tub - everyone else told me that they wouldn't touch it and that I was on my own to fix it.
After several visits Aquaman was able to diagnose the issue (leaking light fixture), lift the tub on it's side, replace it, and hook everything back up. I'm now 100% leak free and a loyal customer. Kudos to Aquaman for taking on the hard jobs and delivering! Highly recommended.

A very knowledgeable and prompt pool service company. I would definitely recommend Aquaman for all of your pool service needs. Brian was a professional and a pleasure to deal with.

We had a nightmare with our original pool installers, who turned out to be unreliable and lost our trust and business. Thank god for Brian and his staff at Aquaman Pool Service Ltd. Ryan, Matt and Lee came to our home and not only serviced our pool upon opening, they took the time to explain the process, checked for cracks in our fiberglass pool and left us with a feeling of relief. The price to open and close is very competitive, but more over the trust I have in this company will keep me coming back as a loyal customer. Thank you Brian, Irene, Ryan, Lee and Matt for the amazing customer service and experience.
Bob

I have no complaints about the care of my pool, however the customer service was terrible!!!
I arranged to have my small pool opened and was quoted for the opening and later convinced to have it maintained as well. Throughout the summer I attempted reaching the company for a payment and a price quote for the maintenance at least 6 times. They continued doing the service and either never responded to my calls or told me they would get back to me with a price. When the summer was over I continued to try to contact them to make a payment. In February of the following year I left on a 3 month trip and later in March received an invoice for $1,500 for the service of my tiny 15' above ground pool for the summer. The invoice also included the opening and closing and was charge $100 more than I had been verbally quoted on the opening. Had I at any time know that this would have been the charge to maintain this almost useless pool (it came with my house, I didn't buy it)I never would have continued the service. After explaining to them my frustration and insisting that they adjust at least the price of the opening to what I had been quoted they finally sent a revised invoice May 30th with no apology for their crappy service. In addition to that after 2 weeks they sent me an email letting me know that if the invoice was not paid within one day they would send it to a collection agency. WTF??
Anyway, there are lots of pool service people in the area, I suggest you try a different company. This one seems a bit scammy.

I had them install a new pool filter system and it was a well done job. I had a season of very clean pool water during the past very humid Toronto summer. I also hired them to close my pool for the winter and it was also a very professional service. They were relatively on time for the service. This was important for me because I had to take time off work to let them into my yard.

After attempting several times to contact our original pool company in assistance with closing our pool for the winter, we finally decided to look elsewhere for the help. Through a friend we found Aquaman Pool. We called explaining our situation and what we were looking for and gave us a window of when someone would be by to help. We of course, expected it to be towards the end of the window, so we were extremely surprised when they showed up near the beginning. They explained to us not only what they were doing, but what we were doing wrong. They told us the correct tools we would need and how to do it, so in the future we would be able too. We had a few other questions that they were more than happy to assist us with. Even though they didn't build our pool they told us not to hesitate if we needed anything at all. It did seem a bit pricy for what they did, however, their customer service and help made the money aspect worth it.