We signed up for an alarm system with API around 5 years ago because our house had a system that was previously installed and monitored by them. Although the existing system couldn't be used, they installed a new one for free and the installer was friendly and competent. Monitoring was fine, although I was never confident that they really set up the different passwords as we had instructed.
The problem came recently when we moved. I gave them more than 60 days written notice, as I was told I should do when I phoned in preparation for the move. Shortly after moving, I got a nasty surprise. A bill for around 6 months of monitoring with the description "cancellation before automatic renewal date" (?!?!?). It seems this sort of cash grab is standard practice with API. Luckily, I had cancelled my automatic withdrawal already, although I'm keeping a careful eye on bank statements. This sort of practice is not cool!
The moral of the story (as usual): check homestars _before_ dealing with a company! not after.
- Approximate cost of services:
- $1,000.00