Alternative Creations

We recently had our California Shutters installed by alternative creations and was very happy with the way they look and also block out that extreme heat. Was very please with the customer service and also the final product.

I chose Alternative Creations to install shutters on the top floor of my house. Alternative Creations originally did the entire bottom floor of my house over 10 years ago and was very pleased with the quality and service. This was the reason I had returned to this dealer. Unfortunately, six months later, we still had not received our order. At this point and time we had no other choice but to choose another dealer.

I had ordered my shutters and paid 50% of the total price in Nov 2015. It's April 2016...still waiting. I had an installation date booked for Feb 18th. After they failed to show, I had to call them, to enquire as to their whereabouts. They informed me that their delivery truck ran off the road which resulted in my shutters being damaged. They said I would have to wait 8-10 business days for a rush order of a complete new set of shutters. I waited, and waited, and waited. It is now April 13th...almost 2 months after the alleged truck incident and still no word from Alternative Creations! They do not return phone calls. I even went to their showroom and there was no one there for me to speak to as it wasn't even open and this was around noon. Worst customer service ever!!!

I am so disappointed with Alternative Creations. I make a point of buying local. I had this company install California Shutters in my home previously and was extremely pleased. Therefore, I had no reservations asking them to install Hunter Douglas blinds in my home. The initial measurements, quote and deposit was made in the summer of 2015, and re-measured in the early fall for accuracy. Due to a series of errors made by Alternative Creations, I am STILL WAITING for my new blinds to be installed and it is now the spring of 2016. I have contacted them countless times and wait days for a return call, which has caused me much stress as this purchase is a big investment for me. Worst of all, I felt that my patience and my trust and faith in the integrity of Alternative Creations was taken advantage of - a very poor customer experience.

I engaged Alternative Creations twice. The 1st experience was to install high end window coverings throughout our new home and was a good experience... the second install was four months late (yes, FOUR MONTHS) due to errors and poor quality control (they took measurements wrong and skipped the appointment to check them, they were manufactured wrong twice, they came with wrong screws twice.)

Overall, my rating is an attempt to be balanced between two very different experiences. The first was a much bigger contract so I weighed it heavily. I think they have a good product line and if things go right, all is good... but they definitely lack quality control and professional issue management. I sincerely hope your experience is like our first, not our second/last.

Outstanding, professional service both in the sales and installation of my California shutters. Tunde is a pleasure to deal with and extremely knowledgeable. I would highly recommend this business for the addition of California shutters to your home. They even sent me a Thank You card - thanking me for my business -- Class act all the way! Thank you Alternative Creations for such a positive experience.

Our thanks to Tunde and Matt for our beautiful new shutters but also for their exceptional service and professionalism. Friendly, accessible, and helpful from the beginning, but what impressed us most was how they handled OUR mistake. We had all our shutters installed before we realized we had chosen the wrong shade of white. Tunde and Matt cared so much about our satisfaction that they found a way to replace all our shutters with the right shade for a fraction of the initial cost. And they did it with a smile. I have worked with many small business people through many renos and this level of professionalism is hard to find.

We are so happy with our new Eclipse shutters that Alternative Creations had recently installed in our home. From the original sales appointment with Matt who was extremely helpful to the installation and the final product we could not be happier! They came highly recommended and I am happy to pass on the great recommendation!

We are very pleased with the quality of service was provided. We sincerely appriciate the responsiveness and the way trhey conduct business. We recomended this company to tohers because of our satisfaction with this service.We look forward to doing business with this company again.