I had ordered my shutters and paid 50% of the total price in Nov 2015. It's April 2016...still waiting. I had an installation date booked for Feb 18th. After they failed to show, I had to call them, to enquire as to their whereabouts. They informed me that their delivery truck ran off the road which resulted in my shutters being damaged. They said I would have to wait 8-10 business days for a rush order of a complete new set of shutters. I waited, and waited, and waited. It is now April 13th...almost 2 months after the alleged truck incident and still no word from Alternative Creations! They do not return phone calls. I even went to their showroom and there was no one there for me to speak to as it wasn't even open and this was around noon. Worst customer service ever!!!
- Approximate cost of services:
- $3,000.00