Alpine Roofing

Our roof never leaked before; we had it replaced because the shingles were getting old. With the new roof by Alpine, we've been having leaks in numerous places. Alpine responded quickly during our last two calls-- only to says- it's been fix and whoever did the eaves did a bad job and messed the roof up. We discover more leaks at a later time and the cycle goes on. Now the flat roof portion is leaking. They refused to fix it without additional payment. They want payment to fix a mess they caused to begin with.
When we replaced the eavestrough, a lot of nails from the roof had to be cleaned up. I'm still picking up nails to this day!
When you see a lot of Alpine service truck in the city; it's because they have to keep coming back to fix their mess. Avoid this company.

We had 4 quotes but Mimi Caushi from Alpine made us feel we were able to trust. He presented knowledge/efficient/prompt/honest detailed explaination and process involved in the job, not only that my husband was on the roof with him Mimi showed him the problems and why we had them from the previous roofers (10 yrs prior!). His recomendations were in line with the rest but his integrity,professional,customer oriented,always available when we called to ask further details this is what we expected and received and why we went with Mimi Caushi. We are ecstatic about our choice.

I absolutely cannot stand tradesmen who say they will come by and don't, tradesmen that say they will send you a quote and don't, tradesmen that say they will be there to start a job on x day and don't, and tradesmen who do a #@^@^ job. Alpine Roofing is not that type of company. They lived up to their promises in every respect. They were not the cheapest, nor the dearest - l am very pleased that I selected them.

2.5 years ago Alpine replaced my entire roof and I was happy with the installation. Last week some shingles flew off my roof and a portion of the plywood was exposed. I called Alpine and talked to Tom who was initially reluctant to cover the fix under the warranty provided since he claimed it did not cover any wind damage(the reason for the 1 point deduction in this review). I believe the workmanship warranty should cover moderate winds. My wife then called Tom back and she was quite angry so I must apologize if she came across as rude.

Regardless Tom sent out 2 guys who arrived the same day promptly and they reshingled the exposed roof in some cold temperatures. They did this quickly and from the looks of it a decent job. I spoke with Tom after this and he agreed that he would not charge me for the fix. I was happy that alpine responded so quickly and decided to eat this cost. As a result, they are getting a good review from me. Alpine and Tom responded to my problem well and it points out that customer satisfaction is important to alpine.

I want them to keep this in mind when trading off cost vs. customer satisfaction in future business. A happy customer is always good business. And I am a happy customer and hope this review does help their business.

Update 2012: I'm downgrading this completely to a 0. Every spring when there's a windy day I find that my roof always has shingles blowing off. But not a single neighbour has shingles blow off so I asked myself why that is. I did some research and your supposed to put 4 nails per shingle. I've checked shingles that have fallen off my roof and all have 2 nails per shingle. This company is completely crooked. I don't even want to call them to come anywhere near my roof anymore. I would rather pay a reputable company more money to completely redo my roof than even have a single Alpine person anywhere near my house ever again.

Apine Roofing did my roofing in 2000 & I had a 10 yr warranty.
I did experience some leaks.
They were a little reluctant at first to do warranty repair but eventually did come through & did do a very good job.
I was impressed that they did honour their warranty.

After receiving 3 quotes, (1 company refused the job due to the bottom layer being cedar shakes), I met Roofing Consultant, Mimi Caushi from Alpine. He thoroughly, patiently and knowledgeably explained the details and process involved in job. All his recomedations were sound and with merit. He exuded honesty and integrity. The job was exceptional! It was completed on time and even better then contracted! Mimi supervised the work site, was always available by phone and had a great rapport with his exceptional workers. The front and back yard was left in impeccable order. Mimi takes pride in customer satisfaction. All my concerns were addressed immediately, handled competently and professionally. Without any reservation, I highly recommend Alpine Roofing and their representative, Mimi Caushi!

They were very responsive and prompt in sending over n estimator. Once I decided to proceed with this company, they were at the house within 3 to 4 days. They replaced the roof very fast and cleanly. They did a very thorough job and we are very satisfied with the work.

I am a new homeowner and was very nervous about getting a new roof. They did a very good job keeping me informed and were very professional. They kept to their estimate, arrived and left on time and most importantly left the house clean.