Alpine Roofing

In early June, I used Alpine Roofing to install a two-ply, modified bitumen torch down roof on a residential flat roof, replacing an existing EPDM roofing system. In the same contract, Alpine also re-shingled the southern face of the mansard portion of the same roof.

I have used Alpine multiple times before for shingle jobs to my great satisfaction, but this was the first time I've used them for a flat roof. Like my feelings about their prior work, I am very happy with the work.

Here is my assessment of the job:

1) Quoting Process: Showed up on time. Listened to my concerns and addressed them openly and honestly and made sure they were represented in the contract. As an example, my old roof pooled water and I wanted to ensure the new installation did not make that mistake. The roof needed to be sloped in a particular way, ensuring water also ran away from a central roof vent. There has been a rain storm since installation and I verified that the water ran off the roof and into the trough system. Very happy.

2) Contract: Easy to understand and adjusted to address how I wanted the roof done (after company guidance of best options for my roof specifically).

3) Installation: Alpine showed up on time. They were prepared to address any complication that arose and satisfied any concern I expressed. Their work was professional and they were always prepared to ensure the roof was being done to my satisfaction. The team worked efficiently together with meticulous attention to detail.

4) Safety: Alpine provided proof of insurance (General, WSIB and Work-at-heights). They tied off ladders and supports, built a temporary fence around the flat roof and kept the site (roof and ground) clean and free of debris. They did a general site clean up after the job, removing any debris that fell to the ground (nails and such)

5) Corporate follow-up: Alpine sent their own inspector during the job to review work-in-process and ensure everything was on track. The Company also followed up after the job to determine if I was satisfied. I think these are all the signs of a professional organization that cares about not only doing a quality job, but ensuring their customers are happy and satisfied.

Once again, Alpine has exceeded my expectations and I would not hesitate to recommend them for prospective flat roof and shingle roof installations.