Alliance Floor Source

We purchased a 3,600 sf condo which had old style parquet flooring and three bedrooms with carpeting on cement. Alliance sanded the parquet and tinted it to perfectly match the Espresso engineered flooring we had chosen for the bedrooms. We couldn't have been happier with the look. In addition, we had a small A/C leak on the newly stained parquet and the repair they did is invisible. Would not hesitate to recommend them.

After we purchased a resale home one of our first pre-move-in projects was to re-carpet the entire 2nd floor and install a runner on the staircase. After reading many of the reviews on HomeStars we choose Alliance and are very happy we did. Lehel and Susan were very friendly, gave us great advice on the different products and a fair price. On short-notice Lehel was able rearrange his schedule to do all the measurements during one of our already arranged pre-move-in visits to the house, which saved us a subsequent visit, and Susan arranged the installation on the day we wanted. A few days after the 2nd floor installation Lehel came by to ensure we were happy with it. Unfortunately, the stairs needed a lot of work before the runner could be installed, but Alliance patiently waited for us and, since we were doing all the staining and painting ourselves, gave us advice. Within a couple of days of completing the staircase renovation one of their installers returned and installed the runner on our circular staircase. The new carpet looks great and we would strongly recommend them.

We had flood damage to the existing hardwood flooring in our condo and after waiting half a year for the insurance contractor to arrange the replacement (with no start date in sight), decided to take the cash-out and find our own flooring people. We were very lucky to come across Allliance Flooring Source! They were prompt, up front, professional and courteous. Starting the from the fair estimate we were given (which they guaranteed even when an unexpected hitch resulted in an extra day's work for them) to the completion of the job, we were very very happy. The demolition team thoughtfully put up plastic sheets on the lower 3/4 part of the walls and the flooring group left the place nicely swept clean. The flooring looks great. We definitely recommend - Four thumbs up (both of us combined)!

Alliance, namely Lehel and Susan, were able to assist us right through the decision making process of choosing the right type and color of floor, to ensuring the cement underlay (over radiant heating)was level, to the installation as well as the final touch-ups. After dealing with a number of trades in the last year, I was impressed by the professionalism and work ethic demonstrated by Alliance. All calls were returned quickly, all appointments were kept and any changes to the schedule were mostly due to our issues with the other trades. Lehel was accomodating as well as flexible and our installation went smoothly and quickly. It was a positive experience and I would not hesitate to recommend Alliance.

What was good:

Susan was very responsive and met the timeline and budget requirements. She was a pleasure to deal with.

What disappointed:

Sam the installer left one of the side runner pieces loose and knocked a chip out of the bottom of the door. Although the house is old, the principle of leaving the house in the state in which you found it was not adhered to. Lehal and Sam returned again to survey the damage and were unwilling to come up with creative solutions to solve what were small but inconvenient problems. I expected better customer service. I was disappointed that they absolved themselves of responsibility and, to add insult to injury, Sam wore his wet and dirty boots on the new carpet.

The bottom line:

Everything went well until the installation, and even then the problems were minor. However, I was disappointed by the lack of effort to try to find solutions.

It is not the things that go wrong - it's the way in which you then handle them.

We were moving into a house and had the 2nd floor carpet replaced. We found Alliance from Homestars and have been very happy with them. Lehel, the owner, and Susan, the sales representative, are excellent individuals. They are extremely pleasant to be around and are very patient to give us personalized information on different flooring options and the finer differences between different materials. The educational experience has been quite enjoyable. In the end, they were able to find us an excellent deal from Beaulieu on a top-of-the-line but discontinued model, which was cheaper yet of better quality than the model we initially wanted. Furthermore, they helped us meet our tight move-in schedule by booking alternate carpet installers when their own were unavailable. On installation day, it turned out that Beaulieu had mixed in a roll of wrong carpet (same colour, lower quality) in their shipment; Lehel and Susan dealt with it professionally and got us proper replacements within a week. The new carpet is now one of the best parts of the house that we enjoy. We highly recommend Alliance's services.

Excellent service, done on time and excellent quality work. No hassles with scheduling. Good selection of wood to choose from and everything was done on time. Got engineered wood floors. Would definitely recommend this to a friend.

IF YOU NEED CARPET, I WOULD RECOMMEND THEM. THEY GAVE THE BEST PRICING FROM MY SEARCHING AROUND. THEY HAD GOOD HELP AND THE PEOPLE WHO INSTALLED THE CARPET DID A GOOD JOB. THERE WERE NO PROBLEMS.

Great company. Friendly service.
Gave honest advice and were very understanding. I would really recommend this company. It is a husband and wife team and they offer big company efficiency with family business attention to detail. Very knowledgeable of the industry. Good pricing as well!!

Thanks

We bought a condo and were in a hurry to move because our cat was sick and couldn't handle stairs anymore. Susan was very sympathetic and rushed to have the old broadloom taken out and lovely engineered wood flooring put in. She made everything easy and at a great price.