Alliance Floor Source

My floors were a mess!!! I had engineered hardwood (floating) over an uneven concrete sub-floor and the hardwood would sink in many places when walked upon. After reading many Homestars reviews, one Saturday I decided to visit the Alliance showroom to get inspired and to find a solution. I received great service in the showroom and Lehel made an appointment to come at my earliest convenience to assess the floors. Once the contract was signed, his team came in, removed the existing floor, levelled the concrete, installed the floor and even put in an great pattern with in a contrasting wood on the floor. The work was done professionally, on time, on budget and with minimal disruption to my life. I would highly recommend this team of dedicated professionals to anyone.

I was introduced to Alliance Floor Source via Homestars and was impressed by their stellar rating. I contacted them for an estimate and received a very quick response from them. During the initial appointment, we were impressed by Lehel's professionalism and enthusiasm for his work and thus, decided to hire this company to stain and refinish our existing hardwood floors as well as our staircase. The finished product (ebony stain with a matte finish) is perfect and I am extremely happy with their service. I am also impressed by Lehel's professionalism and his desire to please his clients. He went out of his way to replace a handrail bracket (that was misplaced by a painting company I hired) and even assumed the cost.

Unfortunately, a few months after the job was complete, I had an accident and damaged my floors. Some carpet cleaner was spilled on the hardwood floor and corroded the finish and part of the stain.=( I rehired Lehel's company and they were able to repair the floor so that the blemished area blends seamlessly with the rest of the floor. Overall, I am very happy with the quality of product and service this company provides and I would definitely rehire (already did!) and refer to others! Thanks Lehel!

I could not be happier with the laminate flooring Alliance installed in my new condo. They pulled up and disposed of the old carpet and installed the flooring as promised and on time. The whole process was seamless. It was a pleasure dealing with Susan, John & Lehel. I would recommend Alliance without a concern.

I have really struggled whether or not I should write this review as I just want this experience to be forgotton, however I feel it is necessary because my experience with Alliance is very contrary to others I have read on Homestars.

I hired Alliance based on their top reviews on Homestars. We have very shiny, dark maple floors and asked Alliance if they had any suggestions in reducing the sheen as we were struggling with the floors showing every crumb, speck of dust and footprint. They suggested a buff and coat and I was initially impressed with their helpfulness and advice. However the end result was something very blotchy and streaky. I complained and Alliance' only explanation was that perhaps the varnish they used was old. (???)

Since the floor had to be replaced anyway, they agreed to give us a discount on replacing the hardwood floor by reducing the cost of the job by $100 (even though the buff and coat cost me almost $400.) I didn't want to argue so I hired them to install the floors. The guys who were given the job, 1 guy in particular, was very disagreeable and complained throughout the entire process about how difficult the job was and how Alliance was paying him very little for this job. I was extremely anxious that he would pick up and leave so I bought the guys lunch because I actually felt BAD for these two individuals who were working hard in my home. They finished the job but nevertheless there were some problems with the installation (like wooden planks that were sticking up and others that were severely damaged) so I called Alliance to have someone repair the job. The original guys were called back and one of them (the main guy in charge of the job) started shouting and demanding more money from me because the job was too difficult and he was getting paid too little for his efforts. I told him to take this up with Alliance but he continued to yell. His partner had to calm him down. I was very uncomfortable and unfortunately, my husband was bathing my baby daughter upstairs and did not witness this spectacle. I was able to calm him down but after they left, I was EXTREMELY upset and my heart was pounding. Susan arrived 2 minutes later (they were supposed to meet me together) and I explained that I would refuse to have those guys in my house again. Susan was very apologetic and later said she would be present when he came back to repair the job (to make sure he did not lose his temper again) but I find it odd that this individual needs to be "watched" by his own company.

In the end, Alliance sent 2 other guys who were much more agreeable but I will never forget being shouted at in my own home by someone who I made every effort to help and even buy lunch for. Please beware of who you get if you hire Alliance; my recommendation is you go with someone else to avoid the headache.

The work was very professionally done. The installers were neat and tidy in their work and cleaned up carefully. Lehel and Susan were very accommodating in organizing the job. I was very pleased.

I am a contractor that was in need of a repair to a newly installed floor in a basement that had to be done professionally and fast. I looked at Homestars for assistance and truly found the best flooring company that I have ever dealt with. Susan booked a repair for me within 2 days of speaking to her. I was short 3 pieces of flooring to complete the repair and Susan went out of her way to arrange for 1 box of product to be ready for pick up. The installer then came the following morning to install the 3 pieces that were short. I have been in business for 9 years and dealt with many flooring companies, and I can honestly tell you that Alliance is a true believer in customer service. I have since given Alliance all my future flooring contracts.

Great work!
The Alliance installed engineered flooring in our condo in downtown Toronto very fast with high quolity and according 100% thecnical requirements. It was a pleasure working with Lehel,Susan and all Alliance staff. We definitely will recommend Alliance to all our friend. Thank you for a business!

I met all of the staff at Alliance over several trips in an effort to decide between engineered or solid hardwood flooring. Every one of them was pleasant, informed, and offered me the opportunity to "take my time", select samples to take home, and make a reasoned decision. The flooring that I ultimately ordered arrived within a few days, was delivered within the time parameters promised, and it was beautiful. I have already recommended this company to several of my friends. It truly was a pleasure to deal with Susan, and the rest of the staff at Alliance.

We were in need of the laminate flooring ASAP and when we called Alliance Floor Source they were amazing. We were able to order the laminate over the phone and complete the entire transaction via email and phone. We even were able to pick-up the laminate ourselves one day later.

I hired Alliance to install carpet for my second floor, as well as a runner for the stairs. Susan was extremely helpful during the selection process and was very patient in following up with all my questions.

After the carpet was installed, I wasn't completely satisfied with how it looked (the pattern was off). I initially thought it was an installation error, so a few months later, I contacted Alliance to complain. Lehel responded immediately and came over the next day to inspect the issue. I was impressed - even though I had let quite a few months pass by before I contacted Alliance (I got really busy), Lehel still treated my complaint with utmost concern and a sense of urgency, even though this project was already fully paid for and completed many months ago. It turned out to be a manufacturing defect, and he took care of the re-ordering and re-installation process from beginning to end.

It is obvious that Alliance truly cares about their customer's satisfaction. They could have easily brushed off my concerns and given me a hard time because so many months had passed, but they didn't.

Now I have a newly replaced carpet and runner that look wonderful. If you are looking for a trustworthy company, and want confidence and peace of mind that you will be taken care of, go to Alliance Floor Source.

Thank you Lehel!