Alliance Floor Source

We were shopping around to replace the carpet in our 3 bedrooms and replacing a water damaged hardwood landing. We short listed 3 hardwood floor companies based on the reviews on this site. After we visited all 3 showrooms, we decided to go with Alliance Floor Source based on the amazing service we received from Timea. We then dealt with Nemo with the onsite measurements and finalizing the wood selection and scheduling. The whole carpet removal, hardwood installation and clean up were great...that is until the last day (2 day install job) I guess the hardwood installation contractors were tired and wanted to go home but when they put the caulking, they didn't watch their hands so there were dark smears on the baseboard and it looked messy (wasn't clean and seamless as the master and office). Unfortunately the last room was for the nursery and had a lot of natural light so it was very obvious, so my husband had to paint the baseboard. The other thing we weren't very impressed with was the after sale service. We gave the balance owing to the installers after they completed the job. We would have thought we would have gotten called from Alliance Floor Source to confirm they received it and if we were happy with everything, but no call/email. We decided to call them 2 weeks later for confirmation of payment and to send us an invoice that we paid in full. Also they forgot to credit us the on site visit cost since we decided to go with their company, so they also had to do that.

Overall we are happy (hardwood floors are beautiful) but not impressed with after sale service.