The good: Decent product - Our blinds are in and look very nice. || Excellent installer – on-time, courteous and careful. || The not-so-good: Product confusion – We were originally quoted a price for a product not offered by our preferred manufacturer, not sure how that happened so we had to have a second quote done. || Slow, slow, slow - They didn’t ask for a deposit until a month after we ordered. Then they waited a few more weeks to charge us. It took almost five months from quote to installation. || Charged us more than anticipated – After failing to charge our deposit for weeks, the deposit was more than we were told to expect, and then they charged us a second time that same week (without notice), to the tune of > 90% of the contract value when both charges were combined. || Communication – No updated contract after payments and no receipts, despite multiple requests by phone. No response to emails. || Product confusion, again – The product is fine, but not of the quality/specifications we asked for (plastic hinges instead of metal, not fully all wood pieces). It turns out that the blinds aren’t the brand that we were told they were (which I could never find online anyway); the brand we received can be had at Home Depot or direct from the manufacturer and are regularly advertized on TV as a discount brand.
- Approximate cost of services:
- $0.00