Ultimate Choice Movers

Moving & Storage
Toronto ON M1B 2W4
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George In Downsview
George In Downsview
1 review North York, ON
6/10

Moving

When we decided to move back at the end of Feb of 2010, we knew moving would be the most difficult part of the whole experience. We could not co-ordinate the sale of our home with the purchase of the next one, so we had to put everything in storage. We did our research and heard nothing but 'great' reviews about Ultimate Choice Movers.

I mean, the 3 guys sent to us were good, hard working guys: John, Mark, and Cody, worked very hard to help us get out of our old home in a timely manner. They took great care and attention with our possessions and we really appreciated that, but, it also helped that we had packed 90% of our items in advance.

Unfortunately, there were a few problems which prevents me from giving this company a better, more stellar review. And that concerns our 2 refrigerators, our freezer and stove. Almost at the last minute we were told that they would NOT move these last 4 items, as per the "agreement". We were astonished because we did not take the time to read the agreement before hand nor were we alerted to this matter by Ultimate Choice Movers in the first place. I was pulled aside by the team leader John and told to pay $150 in cash (off the record) in order to complete our move because they don't move compressor based items. We were in a bind, and caught off guard; what could we do? I mean, it was bad enough that we had to go through the whole day but to get denied at the end of the whole experience because of our compressor based appliances? Does that sound right? Needless to say, I caved in. I paid the EXTRA $150 to have the appliances moved as well. A few hours later, I found out that the guys had been ogling my girlfriend the whole time they were working and made her feel quite uncomfortable as well.

Which brings me to my final point and advice for people out there: Make sure you read the Moving Agreement from top to bottom. Be aware of the wording and if you have any pretty women in your family or in your midst, make sure they take the day off elsewhere.

I was so livid by the compressor based items being refused and the fact that these 'boys' were ogling my girlfriend, that I am going to think more than 3 times before I recommend this company to ANYONE ELSE. If Ultimate Choice Movers wants a referral based on their workers work ethic then hey, they will get close to 5 out of 5 for that, no doubt. But the manipulation of their customers at the end of the day with respect to failing to disclose the bit about the compressor based items, plus the ogling of my girlfriend, brings their overall performance mark down to 6 out of 10.

Approximate cost of services:
$920.00
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Company Response

Hi Mr. Pres: I was needless to say very shocked when I read your review. No where in our agreement does it state that there is an additional cost for moving compressor items. I spoke to you about this and immediately refunded the money ($150.00)back to you that was given to John since it did not come back to our company, I did not agree with what was done. In our conversation I mentioned to you that we were totally not aware of this. This is very unacceptable behaviour and I can assure you or our other potential customers that this will never happen again. I have now inserted a clause in our contract to make customers aware of this. I hope that you understand, Mr. Pres, we as a company (contract wise) did not withhold any information from you. I am glad that you took the time to speak with me and understand our sincere apologies for this and any bad feelings we may have left with you or your family. I do hope that accept our sincere apologies for this mishap. Best Regards, Michelle