Alexanian Carpet & Flooring

Floor Retailers
Halton Hills ON L7G 4J8
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98%(553 reviews)
100%(635 reviews)
94%(22 reviews)
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Alexanian Carpet & Flooring
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Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.9 10 (373 reviews)

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billsr in Georgetown
billsr in Georgetown
0 reviews Halton Hills, ON
10/10

Carpet installation

I purchased carpeting for my two bedrooms, hallway and stairs.
Was very satisfied with the quality and price which included installation.
In addition I paid for the removal of my old carpet and moving of some furniture

Approximate cost of services:
$2,200.00
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Company Response

Thank you Bill Sr for taking the time to share your great review for Alexanian's team. We're pleased to hear you had a great experience with both the purchase and installation of your carpeting, and trust you'll enjoy your new flooring for many years.
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Newmarket in Newmarket
Newmarket in Newmarket
2 reviews Newmarket, ON
10/10

Vinyl flooring purchase and install

We live in Newmarket and recently had our living room hardwood floor and the hall ceramic floor removed and replaced with vinyl flooring. Hamido, the manager of Alexanian Newmarket was helpful in with the selection of our floor. We have 3 dogs and need a resilient floor. The install team of Hanna and Victor use by Alexanian were excellent. The install team was very professional and respectful of our home. We had an issue with the wood pattern on some of the floor pieces. I called Hamido and explained the issue. He was very supportive and spoke with the installers. Hanna was very respectful of my concern with the floor and had her team replace the floor pieces. Her team had to take up most of the floor to replace the floor pieces. The focus on Hamido, Hanna and Victor is customer service and making sure the customer is happy. We would highly recommend going to see Hamido at Alexanian for his expertise in floors, focus on customer service and his excellent install team.

Approximate cost of services:
$100.00
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Company Response

Thank you for your kind review for store manager Hamid and flooring installers (Hanna and Victor), at Alexanian's Newmarket location. Your kind acknowledgment of our level of care and customer service is most appreciated ... and yes, nothing pleases us more than a happy customer:) Thank you again for your lovely comments, and you are going to absolutely love your new vinyl flooring with its ease of care, cleanability, and how well it will stand up to 3 dogs, enjoy!
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

cjpearcey in Toronto
cjpearcey in Toronto
3 reviews Richmond Hill, ON
10/10

Rug -- Newmarket store

Hamido started our rug shopping experience off on the right foot by showing us options and helping us make great choices. David then followed up at home for quick measurements and details required for the installation. We then had an expert installer by the name of Hussin who is an expert at his trade and was a pleasure to deal with. Thank you all very much we are delighted!

Approximate cost of services:
$4,400.00
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Company Response

Hello 'cjpearcey'
This is such a wonderful review! Your kind words mean a great deal to all of us, and I know for a fact, this will make Hamid (store manager), David (sales rep) and Hussin (carpet installer's) day ... thank you. Providing an exceptional customer experience is what we're all about, and your recognition of this makes our job even more rewarding. We wish you many years of enjoyment with your new carpeting, and Alexanian's Newmarket team looks forward to helping you again.

Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Brown in Oshawa
Brown in Oshawa
2 reviews Oshawa, ON
0/10

Absolutely a horrible experience with the Whitby, On Location

I love how the business card reads " for superior customer service". I beg to differ. From the time we selected a few samples,( which one of them that we requested was wrong and we had to correct the associate) to purchasing 19 boxes of SIGNATURE FLOORING to finally returning 9 unopened boxes of Signature flooring... we did not receive this treatment/respect. The representative was less than helpful when we encountered an installation issue with this SIGNATURE product, as my husband was required to explain the proper installation process of the product to not one but two "SUPERIOR CUSTOMER SERVICE" ASSOCIATES. (My husband was installing it himself and knew without a doubt that he was completing this task correctly.) He was required to bring in the installation directions so that the associates had a BETTER UNDERSTANDING of the installation procedures!!!
The product does not fit together tightly and we were not happy with how the ends did not line up...who actually wants to see the ends showing on their SIGNATURE FLOORING. When we asked for a refund..they were unwilling to provide assistance. I would have thought that they would have stood behind their products, especially when it was a SIGNATURE (Mystic Peak-3) flooring. We requested the representatives come to our house to view the installed product as it was our hope that they would be respectful and value their product and allow us to get a full refund. The associates continued to be less than helpful in satisfying a customer and we were only permitted to return the unopened boxes. Yes, I am grateful that a least they allowed that since we will not be keeping the product down on our floors. Upon returning the products the yet again "SUPERIOR CUSTOMER SERVICE" representatives did not offer to assist with the unloading of the product...they just watched. Absolutely terrible customer service from start to finish. I am very disappointed with the companies return policy and I will never shop her or recommend this flooring company moving forward. It is pretty sad when people shop around, spend their hard earned money, take the time to understand and install the product only to be completely disappointed.

Please note: the company response is inaccurate as the appropriate installation of the subfloor was completed prior to first installing the flooring. The installation of the flooring was not successful in the first room that we started...it did not look "perfect" and we did not start to install in an adjacent room because the flooring did not install properly in the first room. Why would we continue with a flooring throughout the house if we were unhappy with the first room. There was not adjacent room subflooring to measure or look at.

Approximate cost of services:
$1,800.00
1 of 1 people found this review helpful.
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Company Response

As with any flooring install, appropriate preparation of the subfloor is key. In this instance, the customer elected to install the flooring themselves and successfully installed 9 boxes of said flooring in one complete room without incidence, and the floor looked perfect. As the customer continued installation into an adjacent room, they noticed a problem. We were called and our Whitby store manager, along with the flooring manufacturer representative visited the customers home to assess the floor. Upon running a straight edge along the adjacent room subfloor, it was noted that the subfloor was not level and a levelling compound with appropriate preparation was required to successfully continue the installation. It was also determined that nothing was wrong with the actual flooring, as evident by the first successfully installed room. We offered our services to both level the floor and complete the installation of the flooring, which the customer declined. Unfortunately, the customer wished to halt the project and requested to return the unopened boxes of flooring. We issued a full refund for the unopened boxes, however, we could not issue a refund for used flooring which was already installed. We feel confident that if appropriate levelling and subfloor preparation had been initially addressed, or if our services were accepted to rectify the issue when presented, then a beautiful floor would have resulted.
Regards, Wendy Alexanian
Alexanian Carpet and Flooring

Shoshs
Shoshs
0 reviews Toronto, ON
10/10

Carpet installation

I recently ordered carpet for my office from Alexanian Carpet & Flooring at 4884 Dufferin Street in Toronto and was pleasantly surprised at the wonderful service I received.

Upon entering the store, I was immediately greeted and helped by Frank. Since buying carpet can be overwhelming, Frank explained the options that were available and made the transaction easy. Plus the price quoted was cheaper than other stores!

Everything from placing the order to the installation was done in a quick and professional manner. I cannot say enough good things about Frank and his staff. I am planning on going back to Alexanian when I start my home renovation project!!

Thank you Alexanian!

Approximate cost of services:
$800.00
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Company Response

Hello Shoshana
This is such an amazing review and we can't thank you enough! Our Toronto / North York (Dufferin St.) store manager Frank, and all of us at Alexanian's are extremely grateful for your kind feedback. We're happy to hear you were so pleased with our level of service, and your new commercial office space carpeting. I will be sure to pass your comments along to Frank and his team, and we look forward to helping you with your upcoming home renovation.
Most sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Robin Mednick
Robin Mednick
1 review Toronto, ON
10/10

Carpet wonderful, Service second to none!

I was in a hurry and needed a carpet quickly as I was headed out of the city. We ordered the carpet on a Friday and they were able to secure it and custom cut it for me on Monday!! This was extraordinary service and I absolutely love the carpet!! I highly recommend them because of their amazing selection of carpets, their customer friendly and helpful service and their willingness to go above and beyond.

Approximate cost of services:
$900.00
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Company Response

Thank you Robin for this wonderful review. I was just speaking with sales rep Alina at our Signature by Shelley Alexanian location, and I understand she helped you with your new custom sized area rug. Alina, along with our entire team, wish to thank you for your kind words and acknowledgement of our level of customer service. Our priority is an exceptional customer experience and we are ecstatic to hear we met that mark, thank you for this! We trust you'll enjoy your new carpet for many years and wish you all the best as we head into 2020.
Most sincerely, Wendy Alexanian

Barry in Sharon
Barry in Sharon
1 review Sharon, ON
10/10

bedroom carpeting

Thank you David for your attention and help with our project. Installers were very professional. Everyone arrived as promised and completed the work on time.
Followup inspection after was as promised also.

Approximate cost of services:
$12,000.00
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Company Response

Hello Barry
Thank you for taking the time to post your kind feedback. Sales rep David and the flooring installers at Alexanian's Newmarket store will be thrilled to read your wonderful review and we trust you'll enjoy your new bedroom carpeting for many years.
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

George from Ottawa
George from Ottawa
3 reviews Halton Hills, ON
10/10

Carpet and vinyl flooring

In order to sell an investment property, I wanted to have new carpeting (throughout most of the house) and vinyl flooring (in the kitchen and bathrooms) installed. I heard that Alexanian had a good deal on carpet so I went to their Industrial Avenue location in Ottawa. I dealt with a gentleman named Roland. He took the time to come to the property and gave me excellent advice on what to choose in terms of the quality and colour of carpeting and vinyl flooring. He also gave me a price that I was very pleased with. I wanted the installation to take place quickly as I wanted the house on the market asap. There were a few hiccups with the installation but Roland was very good at addressing these issues. I would recommend Alexanian and especially Roland to anyone seeking new flooring, and I would not hesitate to go back. Thanks Roland !

Approximate cost of services:
$10,700.00
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Company Response

This is such a kind review George, thank you. Sales rep Roland at our Ottawa East/ Industrial Ave location will be very happy to read your comments, and he along with all of us at Alexanians appreciate your recommendation. Good luck with a quick sale and we hope to help you again in the future.
Sincerely, Wendy Alexanian

LNewman
LNewman
11 reviews Toronto, ON
10/10

New Carpet Installation

I have used Alexanian's Leaside store twice over the last year and have been extremely happy with the results. Hank was very helpful with selecting the area rugs / carpet and planning the installation. Luciano and Sam came this week and were on time, very organized and did a professional job. I would use this Alexanian's location again and would recommend it to others.

Approximate cost of services:
$5,300.00
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Company Response

Hello L. Newman
All of us at Alexanian's appreciate you taking the time to post this great review and your repeat visits to our store, thank you. We're happy to hear you had a great experience with sales rep Hank and the carpet installers at our Toronto Leaside location. Thank you for your recommendation of our company and we trust you'll enjoy your new carpeting for many years.
Most sincerely, Wendy Alexanian

John McDonald in Burlington
John McDonald in Burlington
0 reviews Burlington, ON
10/10

Carpeting and Vinyl flooring

We just completed the installation of vinyl click flooring in the kitchen and laundry room. We dealt with Val in sales at the Burlington store and he was excellent for service and took the time to have our cabinets floor trim color matched. In the summer we had 900 square feet of carpet installed by Zafar, an excellent installer who took his time and was very professional.
Last week was the final phase for our work and Mike and Dave did the installation of Mannington click vinyl flooring in the kitchen and laundry. These 2 guys were the best and went the distance to make sure we were very happy.
Hats off to the Alexanian team.

Approximate cost of services:
$9,000.00
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Company Response

Hello John
To be recognized for our exceptional staff means a great deal to ALL of us, and we can’t thank you enough for your kind words. Your continued loyalty to Alexanian Carpet and Flooring and repeat business is most appreciated. Sales rep Val, vinyl flooring installers Mike and Dave, along with carpet installer Zafer will be thrilled to read your review. We wish you all the best in your newly renovated home, and hope you can now sit back and enjoy all your hard work. Thank you for all!
Sincerely, Wendy Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Whether you’re renovating or just moving in, let Alexanian help make your house a home. Since our founding in 1925, we’ve made it our business to give customers only the best. Offering the latest styles of broadloom carpet, area rugs, ceramic tile, hardwood flooring, laminates, vinyl flooring, cork, engineered flooring ...
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