Alexanian Carpet & Flooring

Floor Retailers
Halton Hills ON L7G 4J8
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97%(13 reviews)
98%(554 reviews)
100%(635 reviews)
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Alexanian Carpet & Flooring
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87%

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Reviews by rating (past 12 months)

Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.9 10 (373 reviews)

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 Michelle in Stoney Creek
Michelle in Stoney Creek
3 reviews Hamilton, ON
10/10

bathroom floor installed

Had a ceramic bathroom floor taken out and a new one with new subfloor installed. It was a positive experience from start to finish. George from Alexanians was very helpful to me as I wasent sure what I was to expect, he put my mind at ease and made it a lot easier than I thought it could be. The installers came here today 2 men who were friendly, polite and very easy to talk to, they explained everything they would be doing and were very clean and tidy. I would like to thank all involved and I would highly recommend them to any of my friends or family. Thanks again you guys:)

Approximate cost of services:
$1,300.00
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Company Response

Thank you so very much Michelle for this glowing review of George at our Hamilton Mountain location and the ceramic tile installers. You were definitely in good hands with George, as he is both knowledgable and very capable. We have an amazing crew of installers who take great pride in their work and I'm happy to hear that this didn't go unnoticed:) I will be sure to pass along your kind comments and your recommendations are very much appreciated! Sincerely, Wendy Alexanian

YBK
YBK
2 reviews Cambridge, ON
10/10

Bedroom flooring, window covering

Our transition strip had cracked, and they promptly ordered a replacement and sent an installer to do the work.
We were very satisfied with the project as we always are with Alexanian products and service. We have had two hardwood floors installed and California shutters in our family room so far. We would not think of going anywhere else!

Approximate cost of services:
$3,000.00
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Company Response

Thank you YBK for trusting your home to us at Alexanian's! We pride ourselves on exceptional service and I'm happy to hear that we did not disappoint. We truly appreciate your repeat business and look forward to helping you again. I would also like to thank you for taking the time to post your review ... it means a great deal to all of us. Sincerely, Wendy Alexanian

Diann
Diann
1 review Guelph, ON
10/10

Main floor and basement stair removal of carpet and tile.....replaced with a Canadian hardwood product. Initially I had difficulty picking out the desired flooring but was guided by the sales people. Next came the demolition which was made less stressf

I would certainly return to Alexanian for further hardwood flooring, area rugs, carpets and cleaning products.

Approximate cost of services:
$10,000.00
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Company Response

Hello Diann
Deciding on the "perfect" product can be a daunting task! We're happy to hear that the sales staff at our Guelph location were able to help you through the selection process. Enjoy your new hardwood and we appreciate your confidence in Alexanian's:) Sincerely, Wendy Alexanian

rubymulholland
rubymulholland
2 reviews Kitchener, ON
10/10

installation of carpet

The salesman was very professional, friendly and knowledgeable.
The quality and price of the carpet was great.
The gentleman who installed the carpet was also very professional, friendly and knowledgeable regarding the best way to seam carpet to carpet and carpet to tile. He was very efficient with the installation and removed all waste products and left my home clean.
I would recommend this store to my family and friends.

Approximate cost of services:
$1,800.00
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Company Response

Hi Ruby
Thank you so very much for taking the time to post your review of our sales representatives Jim and Jason, along with the installer at Alexanian's Guelph location. We trust you're enjoying your new carpeting and truly appreciate the recommendations. I will be sure to pass along your kind comments to the Guelph team:). Sincerely, Wendy Alexanian

rubymulholland
rubymulholland
2 reviews Cambridge, ON
10/10

Installation of carpet in our basement.

I was very satisfied with the quality of carpet

and the cost of the product.

The salesman was very professional, friendly

and knowledgeable about the products.

The gentleman who installed the carpet was

also very professional, friendly and

knowledgeable and suggested the best way

to seam carpet to carpet and carpet to tile.

He was very efficient with the installation

and removed all the waste products and left

our home clean.

I was very satisfied with Alexanian Carpets

Guelph, Ontario and would recommend this

store to my family and friends.

Approximate cost of services:
$1,800.00
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Company Response

Hi Ruby
Thank you so very much for taking the time to post your review of our sales representatives Jim and Jason, along with the installer at Alexanian's Guelph location. We trust you're enjoying your new carpeting and truly appreciate the recommendations. I will be sure to pass along your kind comments to the Guelph team:). Sincerely, Wendy Alexanian

ESir in Toronto
ESir in Toronto
2 reviews Toronto, ON
0/10

Stairway carpet

Our service was provided by the Mississauga location. A complete disaster to say the least. We've used this location years ago and it was great. This time around I would not recommend them to anyone.

The first attempted installation: the installers came before our allotted window and didn't bother to call us to give advance warning. After waiting around for the rest of the day, we phoned the store and they informed us that the installers had come and we were not around. A phone call or some CORRECT information would have been much appreciated.

Second attempt: Installer came at 4pm on a Saturday. Took one look at the job and decided it was too much work and left.

At this point I had just about had it. Used the Installation Issue number in the FAQ section of the website. I was greeted by a lovely secretary who informed me the VP was out and would return my call. He never did. So I called the store. Well since we were made to pay UP FRONT, we were informed "there was nothing they could do" and would cut us a deal on our "next purchase".

Third attempt: Completed. We are now with scratched and dirty walls, and our banister has been damaged.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Hello ESir
Thank you for bringing to our attention the experience you had through one of our stores. Let me assure you this is not the typical manner in which we conduct our service oriented business, and receiving your feedback helps us identify an issue and improve upon it. We truly apologize for the disappointment you have experienced and hope that one day we can earn back your trust. In the meantime, I understand the store manager, Matt has reached out to you to help rectify this mishap. Sincerely, Wendy Alexanian

niki
niki
1 review Toronto, ON
10/10

New rug in living room

Thank you Frank at Alexanian in Newmarket for assisting me in choosing a beautiful new rug for my living room!

Approximate cost of services:
$600.00
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Company Response

Hi Niki
Thank you for posting your review. We hope you enjoy your new rug for many years to come and we're happy to hear that Frank was there to help you. BTW ... great picture, your living room looks fantastic!
Enjoy this long weekend:)
Sincerely, Wendy Alexanian

Private User
Private User
1 review Newmarket, ON
10/10

Home Renovation

I have used the Newmarket Alexanian location several times for various renovation projects around our house and have always been very happy. The manager Frank is very friendly and knowledgable. Each time someone from their team has installed at my house I've been very happy with the experience and the result. I will definitely return to the Newmarket location for future home renovations.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your loyalty and continued confidence in Alexanian's. Frank and the team at our Newmarket location are amazing and we are happy to hear that you have always had a positive experience. We appreciate you taking the time to post your review and I will be sure to pass along your kind comments:) Sincerely, Wendy Alexanian

Doreen
Doreen
7 reviews Oakville, ON
10/10

Carpeting

The team at Alexanian is amazing! This was a big project - 4 bedrooms, hallway and staircase. The price was competitive for the carpet and installation and the quality fantastic. Gary Singh was absolutely great to work with. And the installation team - true pros! They were on time, fast, friendly, accommodating, thorough and did a beautiful job. There was one little hiccup in the process, which was looked after very, very quickly and completely to our satisfaction. We can't say enough good things about this team and the company!

Approximate cost of services:
$8,500.00
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Company Response

Hello Doreen
Thank you so very much for the glowing review of Garry and the installers at our Burlington location. We're happy to hear that you were pleased with our service, pricing and quality. I will be sure to pass along your kind words and we hope you enjoy your new carpeting:) Sincerely, Wendy Alexanian

susanhaverson
susanhaverson
1 review Burlington, ON
10/10

Carpet

Hard working professional installers... did a fabulous job !!! Called to give an arrival time.. courteous. very respectful. neat and tidy !

Approximate cost of services:
$4,500.00
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Company Response

Happy Sunday Susan and thank you so very much for posting your glowing review. We really do have an amazing team of installers who take great pride in their craft. To be recognized for this means a great deal and I will be sure to pass along your kind words. Thank you!!! Sincerely, Wendy Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Whether you’re renovating or just moving in, let Alexanian help make your house a home. Since our founding in 1925, we’ve made it our business to give customers only the best. Offering the latest styles of broadloom carpet, area rugs, ceramic tile, hardwood flooring, laminates, vinyl flooring, cork, engineered flooring ...
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